Appalling service at metrofibre | do not use their services!!! |

i've been experiencing intermittent internet connections for the entire month, now it's close to 4 days without internet (Service Light is on red) ,

- i called and the service agents keep on resetting the network/line which does not help and did not resolve the issue and then they log useless tickets to the technicians. - Technicians also reset/reconfigure the line and still not progress. - Field Technicians swapped my router ( at a R2000 cost to me )for a new one which also did not resolve the issue. - the Service Support agents on the customer service have no sense of urgency, one put me on hold for an hour and the call got disconnected and didn't bother to call me back. - Supervisors/management is nowhere to be found for escalations and complaints (not even sure if they exist)

Im extremely shocked and appalled by the service i've experienced. i'm definitely cancelling.