APPALLING SERVICE AND COMMUNICATION

POOR SERVICE , POOR CUSTOMER COMMUNICATION

We recently signed up with Gigago and have been experiencing issues with the internet.

Firstly their support department is NON HELPFUL at all and one cannot even log a ticket with a REF for assistance.

I was told to use the support engineers name as ref but when they are'nt available to assist NO ONE else can and you constantly need to repeat yourself and give them an overview of your issue.

WHY ARE THERE NO TICKETS BEING LOGGED ? HISTORY OF CLIENTS COMMUNICATION? NO ONE EVER HAS AN ETA FOR RESOLUTION.

It has been a week and I'm still being told my issue is being investigated, so an engineer was NOT deployed out to site equipment switch was not suggested? Im being told about their internal processes and that my issue is STILL to be escalated.

HOW IS THAT SERVICE DELIVERY?

1 WEEK OF ISSUES AND NO RESOLUTION OR COMMUNICATION?

I the customer need to call them or email them for feedback which is useless.

I would not recommend for anyone to sign up with Gigago with my experience it has definitely been far from pleasant.