Appalling service !!!!!

My Husband has a contract with GigaGO .. and to say the service is appalling is an understatement .. We have not had connectivity since the 17th September 2012 (today is the 20th).. I have have contacted the support team via email and they themselves keep on telling me they don’t know what the issue is.. I have requested a reference number for my issue .. they have not given my anything all I have is the trail of emails telling me they will get back to me they awaiting engineers and they don’t know what the turnaround time is ..I have work deadline Ed I have missed .. I am working from home and with my fibre down I am unable to do the job that pays me to survive during these tough economic times .. I have been issued a warning by my employer for deadlines missed .. this is extremely unacceptable .. there is absolutely no accountability on their end .. they just “don’t know”.. and if I don’t follow up nobody give me any feedback or progress of my issue… I see they have a bad reputation of non accountability .. DO NOT USE This company … my next step will be to contact the ombudsman’s