BK
Beverley K
1 reviews | Active since Mar 2025
16 Mar 2025, 19:40
Appalling service
Good day,
We’ve been having endless problems with network since the 11th March 2025. We’ve spoken to a few agents who keep on making empty problems! We keep on hearing the same scripted story that the line and router is working and the Team leader Clarissa advised that an amount of R700 must be paid for a technician to come out and diagnose the issue as they are unable to sort it out telephonically! And we are now forced to go into the office as we can’t work from home! This service is appalling to say the least. We are now desperate for this issue to be resolved asap and if you are unable to do so please provide me with your cancellation process (***-Marilize)
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MetroFibre Networx's replyOfficial
17 Mar 2025, 07:27 Dear Beverley Khan
Thank you for bringing this matter to our attention. We understand the frustration you've experienced due to ongoing network issues and recognize how disruptive they have been to your work.
We have escalated the matter to the relevant department for further investigation and resolution. Rest assured that your concern is being treated with priority, and we are actively working to ensure a swift resolution.
We appreciate your patience during this time and will keep you updated on the progress. Please do not hesitate to reach out if you require further assistance or have any additional questions.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention. We understand the frustration you've experienced due to ongoing network issues and recognize how disruptive they have been to your work.
We have escalated the matter to the relevant department for further investigation and resolution. Rest assured that your concern is being treated with priority, and we are actively working to ensure a swift resolution.
We appreciate your patience during this time and will keep you updated on the progress. Please do not hesitate to reach out if you require further assistance or have any additional questions.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply17 Mar 2025, 07:27
Official
Dear Beverley Khan
Thank you for bringing this matter to our attention. We understand the frustration you've experienced due to ongoing network issues and recognize how disruptive they have been to your work.
We have escalated the matter to the relevant department for further investigation and resolution. Rest assured that your concern is being treated with priority, and we are actively working to ensure a swift resolution.
We appreciate your patience during this time and will keep you updated on the progress. Please do not hesitate to reach out if you require further assistance or have any additional questions.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention. We understand the frustration you've experienced due to ongoing network issues and recognize how disruptive they have been to your work.
We have escalated the matter to the relevant department for further investigation and resolution. Rest assured that your concern is being treated with priority, and we are actively working to ensure a swift resolution.
We appreciate your patience during this time and will keep you updated on the progress. Please do not hesitate to reach out if you require further assistance or have any additional questions.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations