1 reviews | Active since Jan 2016
Appalling Service
Dear Metrofibre Support Team, This is now my fifth complaint regarding the same unresolved issue, and I am extremely frustrated with the continued poor service. Metrofibre failed to debit my account as expected. Upon noticing this, I took it upon myself to make the payment manually to avoid any disruption to my service. Despite my proactive effort to ensure my account remained in good standing, my connection was still suspended. I reported the issue, and my WiFi was briefly restored, only for it to be disconnected again today. This ongoing cycle is unacceptable and highly inconvenient. At this point, I have lost confidence in your service and am actively considering alternative providers. I expect this issue to be resolved urgently and permanently, with assurance that it will not happen again. Please treat this matter with the seriousness it deserves and provide a prompt resolution. Kind regards,
Thank you for taking the time to share your feedback and for outlining the ongoing concerns regarding your account and service status.
Your repeated reports relating to the debit order failure, manual payment made, and subsequent service suspensions have been noted. This matter is currently being reviewed with the relevant billing and support teams to verify the account activity, payment allocation, and service status history.
We are also investigating the recurring nature of the service interruptions to determine the underlying cause and ensure appropriate corrective action is taken.
You will be contacted directly once the review has been completed with a detailed update and next steps.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback and for outlining the ongoing concerns regarding your account and service status.
Your repeated reports relating to the debit order failure, manual payment made, and subsequent service suspensions have been noted. This matter is currently being reviewed with the relevant billing and support teams to verify the account activity, payment allocation, and service status history.
We are also investigating the recurring nature of the service interruptions to determine the underlying cause and ensure appropriate corrective action is taken.
You will be contacted directly once the review has been completed with a detailed update and next steps.
Best regards,
Marilize
MetroFibre Complaints & Escalations
You say all these lovely words that hold no water . I’m yet to be reconnected. I have sent all the proof what more must I do I work from home can you please reconnect my WiFi . What is wrong with you people what language must I use
You say all these lovely words that hold no water . I’m yet to be reconnected. I have sent all the proof what more must I do I work from home can you please reconnect my WiFi . What is wrong with you people what language must I use