Appalling service!

Great product but terrible customer service. For the past 9 months I have tried to have my debit order date changed. I have called in more than 10 times, sent an email to the correct email address and used the ticket functionality on the website. I have not had my request actioned, to this day.

Everytime I speak to your service providers, I hear the same thing - "your request will be escalated". And then nothing happens. We've tried the HelloPeter route last year (November 2023) and even after Marilze responded, nothing has happened.

Really terrible service, at this point we're considering changing to another service provider.