Appalling Metro fibre support response

I have been calling metrofibre nonstop to be reconnected to my fibre since it died out of the blue. The thing is showing all green lights and is visible on all devices but cannot connect, and even shows no network bars.

First of all it took me ages to get hold of the support consultant, after finding these guys on Tuesday the guy claimed to have logged a ticket for me only to find out the following day (yesterday) that the ticket was not logged. The guy was telling me that I should reset the thing and wait fifteen minutes after that. He then claimed to have reset the router from their end but still Im getting no signal.

I then proceeded to log a ticket again with the lady who was helping me however when I called again today to hear how far my ticket was since I still couldn’t get any signal still they said a consultant will be sent to my place between two to four hours however I would be sent a mail to confirm if I would cover the call out fee. The mail only arrived two hours later and i promptly responded. Until now i’m still waiting to be assisted or at-least get a consultant to come through and at-least lie to me. All I’m asking for is to be helped so I can be connected like other kids it’s been seven days and counting