Appalling Customer Services

I moved into a new apartment on the 1st of March and I needed fibre installed. The apartment I moved to only uses metro fibre. I then did an online application on the 3rd of March, once the process was complete I did not receive any confirmation email confirming my order. I called in on the 6th spoke to a lovely lady by the name of Lebohang who assisted me and told me she’s done a new order and installation will take place within 5-7 days, I then received a confirmation email confirming the order was placed. It’s now been 2 weeks and still nothing from these guys. Last week I logged a tick online explaining my issue and still no response. Earlier this week I sent them a WhatsApp and they advised I’d get a call from the installation’s department the very next day. 2 days later still nothing. What’s frustrating is that I work from home and I need fibre. I’ve called in this morning spoke to two people who don’t know what’s going on. I was promised a call back 2 hours later nothing. I asked to speak to a manager to help resolve the issue I was told by the last agent he can’t transfer me to a manager. To my surprise he tells me only activation is left, how do you activate when no install ion was done. The service from these guys is absolutely appalling and wouldn’t recommend this service provider to anyone.