1 reviews | Active since Mar 2016
Appalling Customer Service
I have been a metro fibre customer since December 2023 and I currently have 2 active services running with them. I haven’t had a bad experience with them up until about 2/3months ago where I have been issues with my account being suspended for none payment which my account is 100% up to date. I have been dealing with different support consultants who the one says one thing and the other says another thing it has been nothing but a nightmare, they have made me contact my bank to confirm payment, of which I did and my bank even provided me with the Metro fibre contact person of who deducted the funds from my account. I am actually appalled with their service, accusing a client of none payment when both my accounts are up to date. I will never refer Metro Fibre to anyone if this is how they treat their clients. Shocking service!!! Need to start looking for a different service provider immediately.
Thank you for reaching out to us, and we sincerely apologize for the confusion and frustration you have experienced with your account. We understand how upsetting it is to face such issues, especially when your account is up to date.
We have escalated your query to the Finance department and requested an urgent investigation into your account to determine the root cause of these discrepancies. They are currently reviewing the matter thoroughly, and we will update you as soon as the issue has been resolved.
We truly value your loyalty as a customer and regret the inconvenience caused by this matter. Rest assured, we are committed to addressing and resolving your concerns promptly.
Thank you for your patience and understanding as we work to make this right.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us, and we sincerely apologize for the confusion and frustration you have experienced with your account. We understand how upsetting it is to face such issues, especially when your account is up to date.
We have escalated your query to the Finance department and requested an urgent investigation into your account to determine the root cause of these discrepancies. They are currently reviewing the matter thoroughly, and we will update you as soon as the issue has been resolved.
We truly value your loyalty as a customer and regret the inconvenience caused by this matter. Rest assured, we are committed to addressing and resolving your concerns promptly.
Thank you for your patience and understanding as we work to make this right.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations