MO
Marianne O

1 reviews | Active since Aug 2019

09 Jan 2023, 15:19

Appalled by Metrofibre service.

The most useless service ever, I would not recommend this service provider to anyone. A simple change of address has turned into an absolute nightmare. From rude call center agents to a different story to every agent you speak to.Agents promise to call back and promise to get your fibre activated but to no avail. From wasted time to wasted money in calling you everyday for close on to two weeks still no resolution. Your customer service is pathetic and leave lots to be desired. I would never recommend Metrofibre to anyone. Absolutely Hell on earth is the most fitting description for what you have put us through.

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Replies (2)
MetroFibre Networx
MetroFibre Networx's reply09 Jan 2023, 17:06
Official
Good Day Shawn

Thank you for taking my call as discussed your ticket number is 244470.

I have escalated this to our NOC department and am awaiting feedback.

As promised I will give you a call with feedback at 8:30 tomorrow morning.

Kind Regards 
MetroFibre
Shanice
MetroFibre Networx
MetroFibre Networx's reply10 Jan 2023, 08:51
Official
Good Day Shawn

Thank you for taking my call this morning.

A contractor will be in contact with you, I will give you a call back at 10:00 to follow up.

Kind Regards 
MetroFibre
Shanice