1 reviews | Active since Jul 2015
APPALING SERVICE - Metro Fibre and Vodacom
Appalling service from both Vodacom and Metro FIBRE.
I am rather disappointed to say that after numerous calls and email correspondence between vodacom, metro fibre [Fazana Hassan] I am yet to still get installation for home fibre. A month later I still have not gotten any feedback from Vodacom and Metro Fibre.
26 March Rooter received. 29 March address confirmed with Vodacom for installation. 14 April call received from Vodacom to advise Metro Fibre will contact me for appointment scheduling for installation - service request number issued for the call. 16 April email correspondence with Metro FIBRE sales team to get an update for installation.
I have been dealing with Fazana Hasson since the 19th April with no update neither can I get anyone to give an update even after numerous calls. It is the 23 April and i have made contact with Metro FIBRE twice already today and there hasnt been any assistance and it seems like no one can be bothered.
APPALING SERVICE!!!
We kindly apologize for any inconvenience caused.
Kindly note that your order was only created on 16/04/2021 and it is still with in the installations SLA. Please note that an email have been sent to the relevant department for them to prioritize your order and we are awaiting feedback.
Thank you.
Kind Regards
Metrofibre
We kindly apologize for any inconvenience caused.
Kindly note that your order was only created on 16/04/2021 and it is still with in the installations SLA. Please note that an email have been sent to the relevant department for them to prioritize your order and we are awaiting feedback.
Thank you.
Kind Regards
Metrofibre
If an employee is a Key Account Manager [Fazana Hassan] I expect them to exhibit exactly that instead of expecting customers to be to running around trying to get feedback from Metro FIBRE which is unprofessional - you are providing a service to paying customers.
If an employee is a Key Account Manager [Fazana Hassan] I expect them to exhibit exactly that instead of expecting customers to be to running around trying to get feedback from Metro FIBRE which is unprofessional - you are providing a service to paying customers.