FM
Felicia M
1 reviews | Active since Oct 2022
07 May 2025, 18:24
Annoyed
Why is the finance department getting paid every month if they failing to do their job? I cannot be sending over 3 prove of payment every month this is ridiculous I pay this wifi on 27th of every month but I'll receive countless of emails from this company that my account is in arrears, how? if I paid over 10 days ago. Now this is my second review regarding this it looks like it won't stop until I change this useless company I was so happy with real broadband until they moved to metrofiber.
Helpful (0)
Replies (8)0
Replies (8)
MetroFibre Networx's replyOfficial
07 May 2025, 18:52Dear Felicia,
Thank you for bringing your concerns to our attention.
We have reviewed the communication you shared with our Finance team and can confirm that the documents provided were in the form of screenshots. Kindly note that, in line with our verification process, screenshots are unfortunately not accepted as valid proof of payment. Our Finance team requires a PDF copy of the payment confirmation issued by your bank in order to allocate the payment correctly and avoid further arrears notifications.
We understand the importance of a seamless billing experience and recommend submitting your proof of payment in the correct format to ensure prompt processing.
Should you require assistance with resending your POP in the required format, please don’t hesitate to contact us.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We have reviewed the communication you shared with our Finance team and can confirm that the documents provided were in the form of screenshots. Kindly note that, in line with our verification process, screenshots are unfortunately not accepted as valid proof of payment. Our Finance team requires a PDF copy of the payment confirmation issued by your bank in order to allocate the payment correctly and avoid further arrears notifications.
We understand the importance of a seamless billing experience and recommend submitting your proof of payment in the correct format to ensure prompt processing.
Should you require assistance with resending your POP in the required format, please don’t hesitate to contact us.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply07 May 2025, 18:52
Official
Dear Felicia,
Thank you for bringing your concerns to our attention.
We have reviewed the communication you shared with our Finance team and can confirm that the documents provided were in the form of screenshots. Kindly note that, in line with our verification process, screenshots are unfortunately not accepted as valid proof of payment. Our Finance team requires a PDF copy of the payment confirmation issued by your bank in order to allocate the payment correctly and avoid further arrears notifications.
We understand the importance of a seamless billing experience and recommend submitting your proof of payment in the correct format to ensure prompt processing.
Should you require assistance with resending your POP in the required format, please don’t hesitate to contact us.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We have reviewed the communication you shared with our Finance team and can confirm that the documents provided were in the form of screenshots. Kindly note that, in line with our verification process, screenshots are unfortunately not accepted as valid proof of payment. Our Finance team requires a PDF copy of the payment confirmation issued by your bank in order to allocate the payment correctly and avoid further arrears notifications.
We understand the importance of a seamless billing experience and recommend submitting your proof of payment in the correct format to ensure prompt processing.
Should you require assistance with resending your POP in the required format, please don’t hesitate to contact us.
Best regards,
Marilize
MetroFibre Complaints & Escalations
FM
Felicia M's updateReviewer Update
07 May 2025, 18:56Even so is it my duty to provide proof of payment every month if my reference is correct
FM
Felicia M's update07 May 2025, 18:56
Reviewer Update
Even so is it my duty to provide proof of payment every month if my reference is correct
MetroFibre Networx's replyOfficial
07 May 2025, 21:08Dear Felicia,
Thank you for your message. When payments are made using the correct reference, they should automatically reflect on your account. However, in rare instances where a delay or mismatch occurs, proof of payment may be requested to help us resolve the matter promptly.
We understand the inconvenience this may cause and appreciate your cooperation in such cases to ensure your service remains uninterrupted.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your message. When payments are made using the correct reference, they should automatically reflect on your account. However, in rare instances where a delay or mismatch occurs, proof of payment may be requested to help us resolve the matter promptly.
We understand the inconvenience this may cause and appreciate your cooperation in such cases to ensure your service remains uninterrupted.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply07 May 2025, 21:08
Official
Dear Felicia,
Thank you for your message. When payments are made using the correct reference, they should automatically reflect on your account. However, in rare instances where a delay or mismatch occurs, proof of payment may be requested to help us resolve the matter promptly.
We understand the inconvenience this may cause and appreciate your cooperation in such cases to ensure your service remains uninterrupted.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your message. When payments are made using the correct reference, they should automatically reflect on your account. However, in rare instances where a delay or mismatch occurs, proof of payment may be requested to help us resolve the matter promptly.
We understand the inconvenience this may cause and appreciate your cooperation in such cases to ensure your service remains uninterrupted.
Best regards,
Marilize
MetroFibre Complaints & Escalations
FM
Felicia M's updateReviewer Update
07 May 2025, 21:12I've forwarded pdf proof of payment, I cannot be doing this every month I used real broadband before it moved to your company not even once have I ever came such consistent issues.
FM
Felicia M's update07 May 2025, 21:12
Reviewer Update
I've forwarded pdf proof of payment, I cannot be doing this every month I used real broadband before it moved to your company not even once have I ever came such consistent issues.
FM
Felicia M's updateReviewer Update
09 May 2025, 18:14Can I please have my refund I've paid on the 27th of April since metrofiber is suspending my account in 48 hours....I've forwarded pdf proof of payment and I still receive harassment email that I must pay pay for what?
Must I pay for wifi twice a month now?
Cam you people stop ****ming people off their money and your job this is frustrating 😤 I can't be dealing with every month no man
Must I pay for wifi twice a month now?
Cam you people stop ****ming people off their money and your job this is frustrating 😤 I can't be dealing with every month no man
FM
Felicia M's update09 May 2025, 18:14
Reviewer Update
Can I please have my refund I've paid on the 27th of April since metrofiber is suspending my account in 48 hours....I've forwarded pdf proof of payment and I still receive harassment email that I must pay pay for what?
Must I pay for wifi twice a month now?
Cam you people stop ****ming people off their money and your job this is frustrating 😤 I can't be dealing with every month no man
Must I pay for wifi twice a month now?
Cam you people stop ****ming people off their money and your job this is frustrating 😤 I can't be dealing with every month no man
MetroFibre Networx's replyOfficial
09 May 2025, 18:44Dear Felicia,
We’d like to confirm that a response has been provided on your fault ticket 731667.
Should you require any further assistance or have additional information to share, we encourage you to respond directly on the ticket to ensure efficient handling and continued support.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We’d like to confirm that a response has been provided on your fault ticket 731667.
Should you require any further assistance or have additional information to share, we encourage you to respond directly on the ticket to ensure efficient handling and continued support.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply09 May 2025, 18:44
Official
Dear Felicia,
We’d like to confirm that a response has been provided on your fault ticket 731667.
Should you require any further assistance or have additional information to share, we encourage you to respond directly on the ticket to ensure efficient handling and continued support.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We’d like to confirm that a response has been provided on your fault ticket 731667.
Should you require any further assistance or have additional information to share, we encourage you to respond directly on the ticket to ensure efficient handling and continued support.
Best regards,
Marilize
MetroFibre Complaints & Escalations
FM
Felicia M's updateReviewer Update
09 May 2025, 20:14I've forwarded all pdf proof of payment from January 2025 why must my connection be suspended?
There's zero help from this company they'll make run around over and over yet you paying
There's zero help from this company they'll make run around over and over yet you paying
FM
Felicia M's update09 May 2025, 20:14
Reviewer Update
I've forwarded all pdf proof of payment from January 2025 why must my connection be suspended?
There's zero help from this company they'll make run around over and over yet you paying
There's zero help from this company they'll make run around over and over yet you paying
MetroFibre Networx's replyOfficial
15 May 2025, 16:51 Thank you for sharing your concern. We understand your frustration and can see how this situation has been upsetting, especially after you've provided all proof of payment. Your issue has been escalated for urgent review, and we’re committed to resolving it as quickly as possible.
MetroFibre Networx's reply15 May 2025, 16:51
Official
Thank you for sharing your concern. We understand your frustration and can see how this situation has been upsetting, especially after you've provided all proof of payment. Your issue has been escalated for urgent review, and we’re committed to resolving it as quickly as possible.