BK
Bulelwa K
1 reviews | Active since Nov 2024
02 May 2025, 17:59
Annoyed customer
I called yesterday to lodge a complaint we have lost connection in my community and my ticket was sent to contractors 24 hours ago but today will spend a second night without TV and devices on. Today I went to a satellite office around 1pm and they called a contractor promising to call me back before COB but till now no one has called or came to fix the link I'm annoyed!
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Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
02 May 2025, 18:21Dear Bulelwa Klaasen,
Thank you for reaching out and sharing your experience.
We understand how frustrating it must be to be without service for an extended period, especially after already following up with our team. Your complaint has been escalated to the contractors, and we are actively working to resolve the issue. Our activation team is aware of your situation and is doing everything possible to address it as quickly as possible.
Please note that the contractors are working within their availability, and while we aim to resolve such matters swiftly, delays can sometimes occur. I can assure you that this will be prioritized, and you will receive an update as soon as possible.
We appreciate your patience and will continue to monitor the progress to ensure a prompt resolution.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply02 May 2025, 18:21
Official
Dear Bulelwa Klaasen,
Thank you for reaching out and sharing your experience.
We understand how frustrating it must be to be without service for an extended period, especially after already following up with our team. Your complaint has been escalated to the contractors, and we are actively working to resolve the issue. Our activation team is aware of your situation and is doing everything possible to address it as quickly as possible.
Please note that the contractors are working within their availability, and while we aim to resolve such matters swiftly, delays can sometimes occur. I can assure you that this will be prioritized, and you will receive an update as soon as possible.
We appreciate your patience and will continue to monitor the progress to ensure a prompt resolution.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
BK
Bulelwa K's updateReviewer Update
02 May 2025, 18:27Please I would hate to change your services because they give me no issues when it comes to connection very reliable but this issue now is testingy patiences
BK
Bulelwa K's update02 May 2025, 18:27
Reviewer Update
Please I would hate to change your services because they give me no issues when it comes to connection very reliable but this issue now is testingy patiences
MetroFibre Networx's replyOfficial
02 May 2025, 18:43 Thank you for your feedback. We’ve noted your concern, and we truly appreciate your patience. We understand how important reliable service is, and we are working to resolve this issue as quickly as possible.
MetroFibre Networx's reply02 May 2025, 18:43
Official
Thank you for your feedback. We’ve noted your concern, and we truly appreciate your patience. We understand how important reliable service is, and we are working to resolve this issue as quickly as possible.