Annoyed and Irritated Customer

Metrofibre sent two different consultant to come and install the router after I had app**** for their service, the first guy came and the next day another consultant came, I explained to the 2nd consultant that the router is already installed but he removed it and installed a new one and told me that the one he is removing was not activated and that the guy who installed it must come and collect it, come month end I was double charged for 2 accounts R800.00 including the Porrata. So, on their system it looked like I have 2 accounts, but I was using 1.

Getting my refund back is now a hustle, no refund yet, no communication nor update, I had to call the call Centre and the person from finance department told me I will be refunded after 30 days. and I really need my refund before that long period.