TS
TRACY S
1 reviews | Active since Dec 2017
27 Dec 2025, 14:29
Angry and annoyed with bad service
Unhappy with the service, paid via eft however my account is suspended
Helpful (0)
Replies (14)0
Replies (14)TS
TRACY S's updateReviewer Update
27 Dec 2025, 14:32I paid via eft however my account was debited and still my account is suspended how can I be treated fairly. It's holidays and am without network. Am so over Metrofibre all the time doing this
Then I must wait for hours before I am helped after sending proof of payment more than once.
Then I must wait for hours before I am helped after sending proof of payment more than once.
TS
TRACY S's update27 Dec 2025, 14:32
Reviewer Update
I paid via eft however my account was debited and still my account is suspended how can I be treated fairly. It's holidays and am without network. Am so over Metrofibre all the time doing this
Then I must wait for hours before I am helped after sending proof of payment more than once.
Then I must wait for hours before I am helped after sending proof of payment more than once.
TS
TRACY S's updateReviewer Update
27 Dec 2025, 14:33Can someone please listen and respond and help me with my account
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TRACY S's update27 Dec 2025, 14:33
Reviewer Update
Can someone please listen and respond and help me with my account
MetroFibre Networx's replyOfficial
27 Dec 2025, 16:12Dear TRACY SESENYI
Thank you for bringing this to our attention. I understand how frustrating this situation is, especially after payment has already been made via EFT.
This matter is being reviewed urgently to verify the payment and correct the account status. Once confirmation is completed, access will be restored without further delay.
We appreciate your patience while this is resolved and are taking steps to ensure this type of disruption does not occur again. Should you have any proof of payment available, you are welcome to share it to help expedite the process.
Thank you for allowing us the opportunity to address this.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Complaints & Escalations
MetroFibre Networx's reply27 Dec 2025, 16:12
Official
Dear TRACY SESENYI
Thank you for bringing this to our attention. I understand how frustrating this situation is, especially after payment has already been made via EFT.
This matter is being reviewed urgently to verify the payment and correct the account status. Once confirmation is completed, access will be restored without further delay.
We appreciate your patience while this is resolved and are taking steps to ensure this type of disruption does not occur again. Should you have any proof of payment available, you are welcome to share it to help expedite the process.
Thank you for allowing us the opportunity to address this.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Complaints & Escalations
TS
TRACY S's updateReviewer Update
27 Dec 2025, 16:22Hi
I have already emailed my proof of payment 🙂 so why is taking so long. I sent 2 hours ago
I have already emailed my proof of payment 🙂 so why is taking so long. I sent 2 hours ago
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TRACY S's update27 Dec 2025, 16:22
Reviewer Update
Hi
I have already emailed my proof of payment 🙂 so why is taking so long. I sent 2 hours ago
I have already emailed my proof of payment 🙂 so why is taking so long. I sent 2 hours ago
TS
TRACY S's updateReviewer Update
27 Dec 2025, 16:23Can I please please be assisted, why is no one assisting me
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TRACY S's update27 Dec 2025, 16:23
Reviewer Update
Can I please please be assisted, why is no one assisting me
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TRACY S's updateReviewer Update
27 Dec 2025, 16:24Proof of payment was sent
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TRACY S's update27 Dec 2025, 16:24
Reviewer Update
Proof of payment was sent
MetroFibre Networx's replyOfficial
27 Dec 2025, 16:25 The accounts are currently closed and will be restored tomorrow morning. The matter has been escalated.
MetroFibre Networx's reply27 Dec 2025, 16:25
Official
The accounts are currently closed and will be restored tomorrow morning. The matter has been escalated.
TS
TRACY S's updateReviewer Update
27 Dec 2025, 16:29Closed why if all was done earlier today? Why didn't they say earlier because I did all on time
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TRACY S's update27 Dec 2025, 16:29
Reviewer Update
Closed why if all was done earlier today? Why didn't they say earlier because I did all on time
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TRACY S's updateReviewer Update
28 Dec 2025, 08:21Can someone from Metrofibre please assist me with my query. How long must I wait. This is not how I was anticipating to spend my holidays without network, there is no sense of urgency. Someone must respond
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TRACY S's update28 Dec 2025, 08:21
Reviewer Update
Can someone from Metrofibre please assist me with my query. How long must I wait. This is not how I was anticipating to spend my holidays without network, there is no sense of urgency. Someone must respond
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TRACY S's updateReviewer Update
28 Dec 2025, 08:54Is finance not available
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TRACY S's update28 Dec 2025, 08:54
Reviewer Update
Is finance not available
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TRACY S's updateReviewer Update
28 Dec 2025, 11:10Sibonisile what is happening? Is finance not available?
You mentioned skeleton staff so must I be subjected to this service another day without being helped? What must one do? You not practicing or adhering to what you believe in and your values
How many times must I send Pop or beg to be assisted? Your customer service is pathetic After here am canceling and looking for a better service provider. This is nonsense
You mentioned skeleton staff so must I be subjected to this service another day without being helped? What must one do? You not practicing or adhering to what you believe in and your values
How many times must I send Pop or beg to be assisted? Your customer service is pathetic After here am canceling and looking for a better service provider. This is nonsense
TS
TRACY S's update28 Dec 2025, 11:10
Reviewer Update
Sibonisile what is happening? Is finance not available?
You mentioned skeleton staff so must I be subjected to this service another day without being helped? What must one do? You not practicing or adhering to what you believe in and your values
How many times must I send Pop or beg to be assisted? Your customer service is pathetic After here am canceling and looking for a better service provider. This is nonsense
You mentioned skeleton staff so must I be subjected to this service another day without being helped? What must one do? You not practicing or adhering to what you believe in and your values
How many times must I send Pop or beg to be assisted? Your customer service is pathetic After here am canceling and looking for a better service provider. This is nonsense
MetroFibre Networx's replyOfficial
28 Dec 2025, 11:17Good Day
We have not received feedback as yet from our Finance Department.
As soon as we do, we will let you know.
We have not received feedback as yet from our Finance Department.
As soon as we do, we will let you know.
MetroFibre Networx's reply28 Dec 2025, 11:17
Official
Good Day
We have not received feedback as yet from our Finance Department.
As soon as we do, we will let you know.
We have not received feedback as yet from our Finance Department.
As soon as we do, we will let you know.
TS
TRACY S's updateReviewer Update
28 Dec 2025, 11:26Can't you expedite this or make a follow up
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TRACY S's update28 Dec 2025, 11:26
Reviewer Update
Can't you expedite this or make a follow up
MetroFibre Networx's replyOfficial
28 Dec 2025, 12:52Good Day
The Finance department has advised that your service has been re-instated.
Thank you for your patience while the query was being attended to.
The Finance department has advised that your service has been re-instated.
Thank you for your patience while the query was being attended to.
MetroFibre Networx's reply28 Dec 2025, 12:52
Official
Good Day
The Finance department has advised that your service has been re-instated.
Thank you for your patience while the query was being attended to.
The Finance department has advised that your service has been re-instated.
Thank you for your patience while the query was being attended to.