TR
Tertsia R
1 reviews | Active since Apr 2014
20 Nov 2023, 17:32
*********** AND USELESS DO NOT USE METROFIBRE!!
This was now the last straw. Do not ever use Metrofibre. This is now months that I am battling to get ONE ACCOUNT sorted. I have cancelled all my clients who WERE enrolled through Metrofibre Networks. MY CLIENT GETS SUSPENDED every month although proof of payment is sent through and proof has been sent 5 x with tickets logged. YOUR SERVICE SUCKS AND THEY ARE ***********!! HOW DIFFICULT CAN IT BE TO ACKNOWLEDGE PROOF OF PAYMENT!!
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MetroFibre Networx's replyOfficial
21 Nov 2023, 07:59Dear Tertsia
I am truly sorry to hear about the challenges you've faced, and I apologize for any inconvenience this has caused. Your experience does not align with the level of service we aim to provide, and I understand your frustration.
I want to assure you that we take your concerns seriously, and we are committed to resolving the issues you've raised. However, based on the information provided, we were unable to locate your service details.
To assist you more effectively, could you please provide us with your accountholder details and any relevant ticket references? This will enable us to conduct a thorough investigation and address your concerns promptly
You can expect an email from us shortly, and we appreciate your cooperation in providing the necessary information. Our goal is to ensure a swift resolution and to restore your confidence in our services.
Thank you for your understanding, and we look forward to working towards a satisfactory resolution.
Best Wishes
Marilize
I am truly sorry to hear about the challenges you've faced, and I apologize for any inconvenience this has caused. Your experience does not align with the level of service we aim to provide, and I understand your frustration.
I want to assure you that we take your concerns seriously, and we are committed to resolving the issues you've raised. However, based on the information provided, we were unable to locate your service details.
To assist you more effectively, could you please provide us with your accountholder details and any relevant ticket references? This will enable us to conduct a thorough investigation and address your concerns promptly
You can expect an email from us shortly, and we appreciate your cooperation in providing the necessary information. Our goal is to ensure a swift resolution and to restore your confidence in our services.
Thank you for your understanding, and we look forward to working towards a satisfactory resolution.
Best Wishes
Marilize
MetroFibre Networx's reply21 Nov 2023, 07:59
Official
Dear Tertsia
I am truly sorry to hear about the challenges you've faced, and I apologize for any inconvenience this has caused. Your experience does not align with the level of service we aim to provide, and I understand your frustration.
I want to assure you that we take your concerns seriously, and we are committed to resolving the issues you've raised. However, based on the information provided, we were unable to locate your service details.
To assist you more effectively, could you please provide us with your accountholder details and any relevant ticket references? This will enable us to conduct a thorough investigation and address your concerns promptly
You can expect an email from us shortly, and we appreciate your cooperation in providing the necessary information. Our goal is to ensure a swift resolution and to restore your confidence in our services.
Thank you for your understanding, and we look forward to working towards a satisfactory resolution.
Best Wishes
Marilize
I am truly sorry to hear about the challenges you've faced, and I apologize for any inconvenience this has caused. Your experience does not align with the level of service we aim to provide, and I understand your frustration.
I want to assure you that we take your concerns seriously, and we are committed to resolving the issues you've raised. However, based on the information provided, we were unable to locate your service details.
To assist you more effectively, could you please provide us with your accountholder details and any relevant ticket references? This will enable us to conduct a thorough investigation and address your concerns promptly
You can expect an email from us shortly, and we appreciate your cooperation in providing the necessary information. Our goal is to ensure a swift resolution and to restore your confidence in our services.
Thank you for your understanding, and we look forward to working towards a satisfactory resolution.
Best Wishes
Marilize