*********** and poor service

We had Bert come install the router last week Thursday and he told us we would have to wait for an hour or two for the device to be activated. We called him after 2 hours and he told us it was sent for activation we had to wait 24 hours. During the weekend we tried to talk to the people who were working on Saturday and none of them gave us a straight answer, instead every time we called they told us different excuses. Its Monday morning and we are still not connected to the fibre. We tried calling this morning and we were put on hold for almost 20 minutes only for the gentleman to hang up on us. I am surprised how people are still using this service provider because firstly you guys are ***********, rude and you do not care about your customers at all. We explained the urgency of all this. We work from home and buying data everyday is exhausting especially if we are still going to be paying for the fibre.