A.
Anonymous ..
1 reviews | Active since Jul 2019
16 Apr 2025, 09:51
******* and most terrible service for fibre
These people are *******!! Signed up with the about a year ago.. They just switched my internet off saying I'm outstanding of R5300.. How is this possible.. About 2months ago I was down on internet.. They sent people out to our premises fix the problem now suddenly I owe R5300... The arrangement was that they deduct monthly they have all my banking details.. I try phone them they don't answer they just email to say I owe so much.. I want this sorted out.. Useless service!!! I don't have this money to pay once off sorry!!
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
16 Apr 2025, 11:25Dear Anonymous
Thank you for bringing this matter to our attention.
We have escalated your query to our Finance Department and requested that they contact you urgently to assist with the dispute regarding the outstanding balance and to clarify the situation.
Please be assured that we are closely monitoring the progress of this query and will keep you updated as soon as we receive any feedback from the Finance team.
We appreciate your patience and understanding, and we are committed to helping resolve this issue as quickly as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention.
We have escalated your query to our Finance Department and requested that they contact you urgently to assist with the dispute regarding the outstanding balance and to clarify the situation.
Please be assured that we are closely monitoring the progress of this query and will keep you updated as soon as we receive any feedback from the Finance team.
We appreciate your patience and understanding, and we are committed to helping resolve this issue as quickly as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply16 Apr 2025, 11:25
Official
Dear Anonymous
Thank you for bringing this matter to our attention.
We have escalated your query to our Finance Department and requested that they contact you urgently to assist with the dispute regarding the outstanding balance and to clarify the situation.
Please be assured that we are closely monitoring the progress of this query and will keep you updated as soon as we receive any feedback from the Finance team.
We appreciate your patience and understanding, and we are committed to helping resolve this issue as quickly as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention.
We have escalated your query to our Finance Department and requested that they contact you urgently to assist with the dispute regarding the outstanding balance and to clarify the situation.
Please be assured that we are closely monitoring the progress of this query and will keep you updated as soon as we receive any feedback from the Finance team.
We appreciate your patience and understanding, and we are committed to helping resolve this issue as quickly as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
A.
Anonymous ..'s updateReviewer Update
18 Apr 2025, 12:14Very bad service!! It's Easter weekend!! No internet for the kids!! Due to negligence from MetroFibre!! Absolutely disgusting accusing me of outstanding amounts yet I opted for debit orders they say they couldn't deduct yet I have money in my account at all times because of other debit orders.. And besides was there any communication other than now, no!! They even sent out technicians 3months ago to sort a network issue.. Why didn't they mention anything then!! I can't think of anything other than them being absolutely negligent!! This is clearly not how a business is run!! Catch a wake up!! Because you'll lose many customers due to negligence like this!!
Very unhappy with all this...
Very unhappy with all this...
A.
Anonymous ..'s update18 Apr 2025, 12:14
Reviewer Update
Very bad service!! It's Easter weekend!! No internet for the kids!! Due to negligence from MetroFibre!! Absolutely disgusting accusing me of outstanding amounts yet I opted for debit orders they say they couldn't deduct yet I have money in my account at all times because of other debit orders.. And besides was there any communication other than now, no!! They even sent out technicians 3months ago to sort a network issue.. Why didn't they mention anything then!! I can't think of anything other than them being absolutely negligent!! This is clearly not how a business is run!! Catch a wake up!! Because you'll lose many customers due to negligence like this!!
Very unhappy with all this...
Very unhappy with all this...
MetroFibre Networx's replyOfficial
18 Apr 2025, 13:02Dear Anonymous
We have followed up and requested the Finance department to assist urgently.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We have followed up and requested the Finance department to assist urgently.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply18 Apr 2025, 13:02
Official
Dear Anonymous
We have followed up and requested the Finance department to assist urgently.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We have followed up and requested the Finance department to assist urgently.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations