And Metrofibre Fales Again

And again Metrofibre shows that they don't care about customer service and customers. STAY AS FAR AS POSSIBLE AWAY FROM THEM IF YOU THINKING OF TO SIGN UP. After months of struggling with them - THEY DON'T EVEN KNOW WHAT WE MORTALS CALL A TELEPHONE. I have requested since the second of August for someone with some form of seniority to call me since their staff is not capable or just not doing their work. Seems to me on the end they just follow what senior management does - NOTHING. I had to wait a year for you to get the installation going, with a lot of mistakes from the technicians from the get go - no complaint on your website could help, no phone call was ever answer or returned , even though you have a call back function, no visit to your offices helped. And the one day again voila the fibre is on and expected payment immediately, did I mention again without any other form of communication. And the you switch it of, for two months it was of and expected full payment from me without service. I have paid you in full for no service and then August the 2nd you wanted another payment. I have asked why, I have asked for someone to phone, but no surprise here, just nobody cared to phone and even on email seems it we only respond when in the mood. Everything went quiet no word no nothing. Beginning of September come with the September statement to be paid with the amount needed. I paid it actually even before your statement. October statement came, and being paid same day. Guess what a follow up email to say I am some money outstanding with now explanation from where it comes from. I have to asked again to please tell me why and where does this come from. I even send a second mail for one lousy phone call so that we could discussed the matter, No surprise here again, no phone call. Days after the first mail I received via mail an answer from where it originates from but only typed in a letter format with no actual statement, yet I want to know why I have to pay for something I never got the use for. So lets see if some management can get it right to perhaps thinking of making the time to contact me. I AWAIT THE SURPRICE.