nS
natasha S
1 reviews | Active since Jun 2013
09 Mar 2023, 10:45
An absolute disappointment
It's been 9 days without WiFi, I was advised to complete a change of address form since I've relocated and the process should take 2 business days including a technician coming to assist with the installation to take place. I've called the technical support numerous times to get the issue sorted out but I've had calls whereby agents would cut calls trying to get hold of "maintenance ". This has been a huge inconvenience since I work from home. If my installation issue cannot be sorted before tomorrow, please do cancel my subscription and refund me immediately. I would say I'm disappointed but that's an understatement.
Helpful (0)
Replies (6)0
Replies (6)
MetroFibre Networx's replyOfficial
09 Mar 2023, 11:58Good Day Natasha
Thank you for taking my call.
As per our conversation, I have advised the relevant department to assist with the cable.
You will be contacted to make an arrangement for the repair.
Kind Regards,
Siboniso
Metrofibre
Thank you for taking my call.
As per our conversation, I have advised the relevant department to assist with the cable.
You will be contacted to make an arrangement for the repair.
Kind Regards,
Siboniso
Metrofibre
MetroFibre Networx's reply09 Mar 2023, 11:58
Official
Good Day Natasha
Thank you for taking my call.
As per our conversation, I have advised the relevant department to assist with the cable.
You will be contacted to make an arrangement for the repair.
Kind Regards,
Siboniso
Metrofibre
Thank you for taking my call.
As per our conversation, I have advised the relevant department to assist with the cable.
You will be contacted to make an arrangement for the repair.
Kind Regards,
Siboniso
Metrofibre
nS
natasha S's updateReviewer Update
09 Mar 2023, 12:18I hope so and like I've stated that if the issue is not resolved by tomorrow please cancel my subscription and make arrangements for the device to be collected.
Thank you.
Thank you.
nS
natasha S's update09 Mar 2023, 12:18
Reviewer Update
I hope so and like I've stated that if the issue is not resolved by tomorrow please cancel my subscription and make arrangements for the device to be collected.
Thank you.
Thank you.
MetroFibre Networx's replyOfficial
09 Mar 2023, 12:48Good Day Natasha
Your request has been noted.
We will resolve your query as soon as possible.
Kind Regards,
Siboniso
Metrofibre
Your request has been noted.
We will resolve your query as soon as possible.
Kind Regards,
Siboniso
Metrofibre
MetroFibre Networx's reply09 Mar 2023, 12:48
Official
Good Day Natasha
Your request has been noted.
We will resolve your query as soon as possible.
Kind Regards,
Siboniso
Metrofibre
Your request has been noted.
We will resolve your query as soon as possible.
Kind Regards,
Siboniso
Metrofibre
nS
natasha S's updateReviewer Update
13 Mar 2023, 09:17Unsurprisingly my issue is still not resolved.
Please cancel my subscription immediately and arrange for the device to be collected immediately.
Please cancel my subscription immediately and arrange for the device to be collected immediately.
nS
natasha S's update13 Mar 2023, 09:17
Reviewer Update
Unsurprisingly my issue is still not resolved.
Please cancel my subscription immediately and arrange for the device to be collected immediately.
Please cancel my subscription immediately and arrange for the device to be collected immediately.
MetroFibre Networx's replyOfficial
13 Mar 2023, 09:50Good Day Natasha
We have requested the repairs team to contact you today urgently.
We will keep following up with them till the issue is sorted.
Kind Regards,
Siboniso
Metrofibre
We have requested the repairs team to contact you today urgently.
We will keep following up with them till the issue is sorted.
Kind Regards,
Siboniso
Metrofibre
MetroFibre Networx's reply13 Mar 2023, 09:50
Official
Good Day Natasha
We have requested the repairs team to contact you today urgently.
We will keep following up with them till the issue is sorted.
Kind Regards,
Siboniso
Metrofibre
We have requested the repairs team to contact you today urgently.
We will keep following up with them till the issue is sorted.
Kind Regards,
Siboniso
Metrofibre
nS
natasha S's updateReviewer Update
13 Mar 2023, 14:46That's what you said last Thursday. Please stop wasting both of our times and cancel this subscription because nothing will get resolved anytime soon. These automated responses are not taking us anywhere.
nS
natasha S's update13 Mar 2023, 14:46
Reviewer Update
That's what you said last Thursday. Please stop wasting both of our times and cancel this subscription because nothing will get resolved anytime soon. These automated responses are not taking us anywhere.