1 reviews | Active since Nov 2011
AMBER'S BRILLIANT CUSTOMER CARE
I have had a series of dead ends regarding a process with fiber and a router. I am not going to clutter and bore with detail. The issue was also as result of a third party. After about 5 weeks of no go I was rather irate, fed up and angry. Decided to phone and give peace of mind to whoever answers the phone. So I did and Amber answered. She got the opening brunt from this unhappy customer. She swung the situation around and in no time I was as calm and happy as can be. Thought I was on another planet.
As I have said I do not want to clutter with detail and believe me there is a lot. I would rater focus on the magic of Amber's brilliance in customer care. This is how I will describe this:
Understanding, empathy and patience - gone was the aggression and I knew I that my issue and frustration was understood and respected. Instilled confidence so that had no doubt that my issue would be resolved this same day. Took action and I received feedback within less than an hour. Last but definitely the cherry on top - the issue was resolved within less than two hours. Communication skills is out of this world.
My wish and prayers are that we have a lot more like Amber in out businesses dealing with customers. What a super place it will be!!!
I will use MetroFibre for as long as Amber is in the team and knowing that I can get in touch with her if need be. MetroFibre without Amber not to sure. In short Amber is a hge asset for MeroFibre
Thank you so much for your incredible feedback! We truly appreciate you taking the time to share your experience, and we are thrilled to hear that Amber was able to turn your frustration into a positive outcome.
Your kind words regarding her understanding, empathy, and communication skills will be passed along to Amber, as well as the rest of our team. We are lucky to have her, and it’s wonderful to know that she was able to help resolve the issue so efficiently. We’re glad to hear you’ll continue to choose MetroFibre, and we will certainly continue striving to deliver the same level of service you’ve described.
Once again, thank you for your feedback, and if you ever need assistance in the future, don’t hesitate to reach out. We’ll be here to help!
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you so much for your incredible feedback! We truly appreciate you taking the time to share your experience, and we are thrilled to hear that Amber was able to turn your frustration into a positive outcome.
Your kind words regarding her understanding, empathy, and communication skills will be passed along to Amber, as well as the rest of our team. We are lucky to have her, and it’s wonderful to know that she was able to help resolve the issue so efficiently. We’re glad to hear you’ll continue to choose MetroFibre, and we will certainly continue striving to deliver the same level of service you’ve described.
Once again, thank you for your feedback, and if you ever need assistance in the future, don’t hesitate to reach out. We’ll be here to help!
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations