1 reviews | Active since Feb 2021
Amber the Superstar!
After a long hassle with Vodacom for 3 weeks not sorting out my problem of no internet, they then said my black box (which was powered through Metrofibre) needed to be activated. Called metrofibre logged a ticket with them, a technician came out and checked the box saying it was fine it just needed to be activated. Keep in mind I have had this service with Vodacom and Metrofibre for 2 years I was like uhm ok? Anyways called Metrofibre and it took 2 days and nothing was sorted. They said they logged a ticket with maintenance to attend to my query. Calls and whatsapps to metrofibre and this technician who was a contractor was totally rude and useless. Non the less, got so irritated and called in again and THEN spoke to AMBER oh my goodness what a Gem she was, so friendly and super helpful!! Within 15 minutes she contacted a agent and sorted it all out for me, what an amazing lady she was. Amber you are a superstar! By fat the best experience I have had and all thanks to Amber, not Metrofibre, their "technician" or Vodacom. Amber thank you for trying your best and helping me sort my wifi out
Thank you for taking the time to share your experience with us. Please accept our sincerest apologies for the delay in resolving your issue and for the poor service you encountered during this frustrating process. We truly regret the inconvenience and hassle you endured.
We are, however, delighted to hear about the exceptional assistance you received from Amber. It’s wonderful to know that her dedication and proactive approach made such a positive impact and helped resolve your issue swiftly. Amber truly embodies the commitment to excellent customer service that we strive for, and we will ensure your kind words are shared with her.
Your feedback is invaluable in helping us identify areas where we can improve. We will address the concerns raised regarding the handling of your query and the conduct of the contractor to ensure better service going forward.
If you require further assistance or have any additional concerns, please don’t hesitate to reach out. Thank you for your patience and for bringing this to our attention.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking the time to share your experience with us. Please accept our sincerest apologies for the delay in resolving your issue and for the poor service you encountered during this frustrating process. We truly regret the inconvenience and hassle you endured.
We are, however, delighted to hear about the exceptional assistance you received from Amber. It’s wonderful to know that her dedication and proactive approach made such a positive impact and helped resolve your issue swiftly. Amber truly embodies the commitment to excellent customer service that we strive for, and we will ensure your kind words are shared with her.
Your feedback is invaluable in helping us identify areas where we can improve. We will address the concerns raised regarding the handling of your query and the conduct of the contractor to ensure better service going forward.
If you require further assistance or have any additional concerns, please don’t hesitate to reach out. Thank you for your patience and for bringing this to our attention.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations