Always have issues with Metrofibe, it doesn't end!
I requested a TP relocation in February 2023, I was told I had to pay upfront through my ISP. The noney was paid later that month but I FOUGHT to finally get the work done after months. They sent someone through in May but then they billed me again. Its now October and im still fighting for a refund. I'm really over fighting the same company over and over again!
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Replies (2)
MetroFibre Networx's replyOfficial
09 Oct 2023, 08:13Dear Mittah
I sincerely appreciate your time and for speaking with me earlier. Your feedback is invaluable, and I understand your frustration with the delays and challenges you've experienced regarding the TP relocation request.
I want to extend my sincerest apologies for the inconvenience and the prolonged process you have had to endure. Your experience does not reflect the level of service we aim to provide, and we are committed to resolving this matter promptly.
I assure you that we have initiated a thorough investigation into the double billing issue and are actively working to expedite the refund process. We understand the importance of bringing this matter to a swift and satisfactory resolution, and we will keep you updated on the progress.
Your feedback has been duly noted, and we are committed to improving our service and processes to prevent such issues from recurring in the future. Your satisfaction is our top priority, and we aim to regain your trust.
Once again, thank you for your patience and bringing this matter to our attention.
Kind Regards
Marilize
I sincerely appreciate your time and for speaking with me earlier. Your feedback is invaluable, and I understand your frustration with the delays and challenges you've experienced regarding the TP relocation request.
I want to extend my sincerest apologies for the inconvenience and the prolonged process you have had to endure. Your experience does not reflect the level of service we aim to provide, and we are committed to resolving this matter promptly.
I assure you that we have initiated a thorough investigation into the double billing issue and are actively working to expedite the refund process. We understand the importance of bringing this matter to a swift and satisfactory resolution, and we will keep you updated on the progress.
Your feedback has been duly noted, and we are committed to improving our service and processes to prevent such issues from recurring in the future. Your satisfaction is our top priority, and we aim to regain your trust.
Once again, thank you for your patience and bringing this matter to our attention.
Kind Regards
Marilize
MetroFibre Networx's reply09 Oct 2023, 08:13
Official
Dear Mittah
I sincerely appreciate your time and for speaking with me earlier. Your feedback is invaluable, and I understand your frustration with the delays and challenges you've experienced regarding the TP relocation request.
I want to extend my sincerest apologies for the inconvenience and the prolonged process you have had to endure. Your experience does not reflect the level of service we aim to provide, and we are committed to resolving this matter promptly.
I assure you that we have initiated a thorough investigation into the double billing issue and are actively working to expedite the refund process. We understand the importance of bringing this matter to a swift and satisfactory resolution, and we will keep you updated on the progress.
Your feedback has been duly noted, and we are committed to improving our service and processes to prevent such issues from recurring in the future. Your satisfaction is our top priority, and we aim to regain your trust.
Once again, thank you for your patience and bringing this matter to our attention.
Kind Regards
Marilize
I sincerely appreciate your time and for speaking with me earlier. Your feedback is invaluable, and I understand your frustration with the delays and challenges you've experienced regarding the TP relocation request.
I want to extend my sincerest apologies for the inconvenience and the prolonged process you have had to endure. Your experience does not reflect the level of service we aim to provide, and we are committed to resolving this matter promptly.
I assure you that we have initiated a thorough investigation into the double billing issue and are actively working to expedite the refund process. We understand the importance of bringing this matter to a swift and satisfactory resolution, and we will keep you updated on the progress.
Your feedback has been duly noted, and we are committed to improving our service and processes to prevent such issues from recurring in the future. Your satisfaction is our top priority, and we aim to regain your trust.
Once again, thank you for your patience and bringing this matter to our attention.
Kind Regards
Marilize
's updateReviewer Update
02 Nov 2023, 06:08We are approaching 6 months and this has still not been resolved!
's update02 Nov 2023, 06:08
Reviewer Update
We are approaching 6 months and this has still not been resolved!