All I want is to cancel - Metrofibre ignore all requests

While switching ISP's from Vox to Metrofibre, Vuma (the FNO) had totally messed up the fibre line. I logged the call with Metro, who took 24hrs internally to create the ticket with Vuma and only logged it when I called to get feedback. Since then they have been totally unhelpful. Even before, while switching from Vox - they ignored all emails requesting help on the what the process will be, and how it will be handled. The issue with Vuma, they have provided no feedback, no assistance, not even a courtesy call to let me know what the status is. I have had to call Vuma non-stop to get the matter escalated and get assistance. Since the router was not registered, no service was ever provided - I want nothing to do with MetrofibreGo. I sent a cancellation email on 10 Feb 2023. I called the call centre 2x on 10 and 13 Feb and they pretend like no email was sent. The email was sent to 5 different email accounts, incl complaints, Phindile M, go.orders, go.cancellations and nothing. No feedback, no acknowledgement, no correspondence, no confirmation.

I just want to cancel and keep getting shoved around by the call centre. ISP: ***. Every agent promises to escalate & call back but nothing.

I want the line to be released ASAP. Else this matter goes to Icasa & Consumer Ombuds and I will get details of the ceo from my mentor (senior person at MTN) and send an email directly to him advising of this horror story, my experience and the name of all the agents I dealt with and everyone who has ignored me & my repeated requests for help - from Nikita, to Daniel Kruger, to Phindile M, to Monique, to Werda at accounts.