RR
Raeesa R
1 reviews | Active since Jun 2018
11 Mar 2025, 07:04
Agent review
Good day This 5 star review is for an agent name Sandile from support. He was the only one that assisted me with my fault no one else helped me, every other agent said my router is faulty or they will escalate the issue.
Thank you Sandile for doing your job
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Replies (1)
MetroFibre Networx's replyOfficial
11 Mar 2025, 09:48Dear Raeesa Rhamatoola
Thank you so much for taking the time to share your 5-star review! We're thrilled to hear that Sandile could assist you effectively and provide the support you needed. We always aim to ensure that our clients receive the best service, and we're happy that Sandile could help resolve your issue where others couldn't.
We’ll be sure to pass on your kind words to him—he'll be thrilled to know he made a difference. If you need any further assistance, please don’t hesitate to reach out.
Thank you once again for your valuable feedback!
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you so much for taking the time to share your 5-star review! We're thrilled to hear that Sandile could assist you effectively and provide the support you needed. We always aim to ensure that our clients receive the best service, and we're happy that Sandile could help resolve your issue where others couldn't.
We’ll be sure to pass on your kind words to him—he'll be thrilled to know he made a difference. If you need any further assistance, please don’t hesitate to reach out.
Thank you once again for your valuable feedback!
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply11 Mar 2025, 09:48
Official
Dear Raeesa Rhamatoola
Thank you so much for taking the time to share your 5-star review! We're thrilled to hear that Sandile could assist you effectively and provide the support you needed. We always aim to ensure that our clients receive the best service, and we're happy that Sandile could help resolve your issue where others couldn't.
We’ll be sure to pass on your kind words to him—he'll be thrilled to know he made a difference. If you need any further assistance, please don’t hesitate to reach out.
Thank you once again for your valuable feedback!
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you so much for taking the time to share your 5-star review! We're thrilled to hear that Sandile could assist you effectively and provide the support you needed. We always aim to ensure that our clients receive the best service, and we're happy that Sandile could help resolve your issue where others couldn't.
We’ll be sure to pass on your kind words to him—he'll be thrilled to know he made a difference. If you need any further assistance, please don’t hesitate to reach out.
Thank you once again for your valuable feedback!
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations