CL
Corneal L
1 reviews | Active since Jan 2022
16 Aug 2022, 11:08
Again a poor install
After months of begging for metrofiber to complete their install and complaining that you can't install next to the kids bed on the floor, I was ignoring and again installation was done on floor next to kids bed. I send emails and pics and videos but nothing help. I don't know if you need staff that can read and look at a picture but it's obvious that this install is wrong and now I must sit with your *********** work.
Helpful (0)
Replies (7)0
Replies (7)
MetroFibre Networx's replyOfficial
16 Aug 2022, 11:18Dear Corneal
We appreciate you alerting us to this problem and giving us a rating for our services.
Please note that we are investigating the issue.
An agent will be in contact to provide feedback.
Kind Regards,
MetroFibre
We appreciate you alerting us to this problem and giving us a rating for our services.
Please note that we are investigating the issue.
An agent will be in contact to provide feedback.
Kind Regards,
MetroFibre
Best regards,
MetroFibre Networx's reply16 Aug 2022, 11:18
Official
Dear Corneal
We appreciate you alerting us to this problem and giving us a rating for our services.
Please note that we are investigating the issue.
An agent will be in contact to provide feedback.
Kind Regards,
MetroFibre
We appreciate you alerting us to this problem and giving us a rating for our services.
Please note that we are investigating the issue.
An agent will be in contact to provide feedback.
Kind Regards,
MetroFibre
Best regards,
CL
Corneal L's updateReviewer Update
17 Aug 2022, 05:25I received a email that I must do one of 3 ways to fix your poor installation. Unacceptable. Why must a client pay for your technician not knowing what he's doing. You need to fix this issue. Many emails and calls ext was send and you knew the problem before hand. Your arrogance wil not be taken
CL
Corneal L's update17 Aug 2022, 05:25
Reviewer Update
I received a email that I must do one of 3 ways to fix your poor installation. Unacceptable. Why must a client pay for your technician not knowing what he's doing. You need to fix this issue. Many emails and calls ext was send and you knew the problem before hand. Your arrogance wil not be taken
MetroFibre Networx's replyOfficial
17 Aug 2022, 06:10Good day Corneal,
Thank you for informing us.
Kindly be advised that I am looking into this so that we can assist you accordingly.
Kind Regards
MetroFibre
Thank you for informing us.
Kindly be advised that I am looking into this so that we can assist you accordingly.
Kind Regards
MetroFibre
Best regards,
MetroFibre Networx's reply17 Aug 2022, 06:10
Official
Good day Corneal,
Thank you for informing us.
Kindly be advised that I am looking into this so that we can assist you accordingly.
Kind Regards
MetroFibre
Thank you for informing us.
Kindly be advised that I am looking into this so that we can assist you accordingly.
Kind Regards
MetroFibre
Best regards,
CL
Corneal L's updateReviewer Update
17 Aug 2022, 06:50How as I get email saying that I must do one of 3 ways to fix your arrogant mistakes. All costing me money. Not going to happen.
CL
Corneal L's update17 Aug 2022, 06:50
Reviewer Update
How as I get email saying that I must do one of 3 ways to fix your arrogant mistakes. All costing me money. Not going to happen.
MetroFibre Networx's replyOfficial
17 Aug 2022, 08:23Dear Corneal
Kindly note that an agent from the maintenance department will be in contact to assist accordingly and provide more clarity.
Kindly Regards,
MetroFibre
Kindly note that an agent from the maintenance department will be in contact to assist accordingly and provide more clarity.
Kindly Regards,
MetroFibre
Best regards,
MetroFibre Networx's reply17 Aug 2022, 08:23
Official
Dear Corneal
Kindly note that an agent from the maintenance department will be in contact to assist accordingly and provide more clarity.
Kindly Regards,
MetroFibre
Kindly note that an agent from the maintenance department will be in contact to assist accordingly and provide more clarity.
Kindly Regards,
MetroFibre
Best regards,
CL
Corneal L's updateReviewer Update
17 Aug 2022, 12:21Your people keep on sending me emails that I must pay for your ignorance and poor service. Don't you have kids? Can't you see the problem having the connection at the floor next to the kids bed? It will never last. I need you to replan your thinking of human behaviour and pay attention to detail like this
CL
Corneal L's update17 Aug 2022, 12:21
Reviewer Update
Your people keep on sending me emails that I must pay for your ignorance and poor service. Don't you have kids? Can't you see the problem having the connection at the floor next to the kids bed? It will never last. I need you to replan your thinking of human behaviour and pay attention to detail like this
MetroFibre Networx's replyOfficial
17 Aug 2022, 14:23Dear Corneal
Please note that the issue has been escalated to the project manager to instruct further action.
Kind Regards,
MetroFibre
Please note that the issue has been escalated to the project manager to instruct further action.
Kind Regards,
MetroFibre
Best regards,
MetroFibre Networx's reply17 Aug 2022, 14:23
Official
Dear Corneal
Please note that the issue has been escalated to the project manager to instruct further action.
Kind Regards,
MetroFibre
Please note that the issue has been escalated to the project manager to instruct further action.
Kind Regards,
MetroFibre
Best regards,