RG
Raymond G
1 reviews | Active since May 2010
19 Jun 2023, 23:29
After sales service is disgusting.
Metrofibre Networx Eco-Square, 298 Witch-Hazel Ave, Highveld, Centurion, 0157 Telecommunications service provider Ray Gordon 1043 points 7 hours agoI have had nothing but issues with my fibre since it was installed 3 weeks ago, I have logged tickets, I have sent emails, I have spoken to then over the phone, yet, I am still having issues, Their after sales service os disgusting, Do not reply to this complaint by asking me to send another email, I have sent a few or to send a whatsapp, it does not help!!!!!!
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MetroFibre Networx's replyOfficial
20 Jun 2023, 08:27Dear Raymond
We apologize for the issues you've had with the speed of your service and the delay in resolving this matter.
I have sent you email communication to assist with troubleshooting.
Please allow me to investigate the matter, by providing an updated speed test done via a network or LAN cable.
Kind Regards
Marilize
We apologize for the issues you've had with the speed of your service and the delay in resolving this matter.
I have sent you email communication to assist with troubleshooting.
Please allow me to investigate the matter, by providing an updated speed test done via a network or LAN cable.
Kind Regards
Marilize
MetroFibre Networx's reply20 Jun 2023, 08:27
Official
Dear Raymond
We apologize for the issues you've had with the speed of your service and the delay in resolving this matter.
I have sent you email communication to assist with troubleshooting.
Please allow me to investigate the matter, by providing an updated speed test done via a network or LAN cable.
Kind Regards
Marilize
We apologize for the issues you've had with the speed of your service and the delay in resolving this matter.
I have sent you email communication to assist with troubleshooting.
Please allow me to investigate the matter, by providing an updated speed test done via a network or LAN cable.
Kind Regards
Marilize