After being sent from pillar to post by various Finance staff at MetroFibre about my account and WiFi service, Phindile Msokwini came to my rescue

After being sent from pillar to post by various Finance staff at MetroFibre about my account and WiFi service, Phindile Msokwini came to my rescue. I had dealt with rude consultants who hung up on me, put me on endless hold, or gave no clarity. Phindile quickly identified the issue — a June payment that wasn’t reflecting. She went above and beyond by calling me after hours to explain the problem and followed up the next morning until my service was restored. She also helped me revoke my cancellation and encouraged me to stay with MetroFibre. It’s rare to find a consultant as dedicated, professional, and customer-focused as Phindile. Thank you for turning a frustrating experience into a positive one. I wish more of her colleagues showed the same level of care.