CP
Charlie P
1 reviews | Active since Jul 2011
07 Jan 2026, 08:11
Adolf, the actual installer, has been brilliant
Adolf, the actual installer, has been brilliant. Adriaan was helpful with getting my service ordered. The issue appears to be with the sales delivery team. I Was supposed to have had my installation on Monday but nobody came so I spent a lot of time on Tuesday trying to get answers. I am not very happy that I have had to spend so long trying to find out the status of my order with no answers. Eventually it was escalated and I have been assisted. Adolf has been great and was here before his appointment this morning.
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MetroFibre Networx's replyOfficial
07 Jan 2026, 08:16Thank you, Charlie, for taking the time to share your feedback and for the positive comments regarding the service you received from our sales agent and installer. We truly appreciate the recognition.
We also acknowledge the concerns you’ve raised and would like to assure you that we are actively investigating the matter to ensure it is addressed appropriately. We will be in touch shortly to share further feedback and next steps.
Thank you again for your engagement and for giving us the opportunity to improve your experience.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We also acknowledge the concerns you’ve raised and would like to assure you that we are actively investigating the matter to ensure it is addressed appropriately. We will be in touch shortly to share further feedback and next steps.
Thank you again for your engagement and for giving us the opportunity to improve your experience.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply07 Jan 2026, 08:16
Official
Thank you, Charlie, for taking the time to share your feedback and for the positive comments regarding the service you received from our sales agent and installer. We truly appreciate the recognition.
We also acknowledge the concerns you’ve raised and would like to assure you that we are actively investigating the matter to ensure it is addressed appropriately. We will be in touch shortly to share further feedback and next steps.
Thank you again for your engagement and for giving us the opportunity to improve your experience.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We also acknowledge the concerns you’ve raised and would like to assure you that we are actively investigating the matter to ensure it is addressed appropriately. We will be in touch shortly to share further feedback and next steps.
Thank you again for your engagement and for giving us the opportunity to improve your experience.
Best regards,
Marilize
MetroFibre Complaints & Escalations