SM
Sipho M
1 reviews | Active since Dec 2017
11 Dec 2025, 14:54
Address change taking aweek
Very bad service I am really upset because, I moved last week and submitted my form for the address change until today it's ,taking a week to change my address to the new ,who is going to refund me my days of the data been taken ,your call centre staff have no clue what is happening and not have an idea to solve a problem....my matter has been escalated but to whom and how cause nathing is been done nor communicated to me I am busy following up every day .... very disappointed ,you have plenty staff but simple thing to change address has to take 2weeks now ....keep up the **** service
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MetroFibre Networx's replyOfficial
11 Dec 2025, 15:33Dear Sipho Mtungwa
Thank you for reaching out and highlighting the challenges you have been experiencing with your address change request. We understand how frustrating it is to be without service for this long, especially after submitting the required form a week ago. The lack of progress and communication you described does not reflect the level of service we aim to provide.
Please be advised that we are escalating your request immediately to the relevant department to ensure that your address change and service activation at your new location are prioritised. Our team will also review the downtime you have experienced and the concerns raised regarding your interactions with the call centre.
We appreciate your patience while we work to resolve this matter and will provide you with an update as soon as feedback is received.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and highlighting the challenges you have been experiencing with your address change request. We understand how frustrating it is to be without service for this long, especially after submitting the required form a week ago. The lack of progress and communication you described does not reflect the level of service we aim to provide.
Please be advised that we are escalating your request immediately to the relevant department to ensure that your address change and service activation at your new location are prioritised. Our team will also review the downtime you have experienced and the concerns raised regarding your interactions with the call centre.
We appreciate your patience while we work to resolve this matter and will provide you with an update as soon as feedback is received.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply11 Dec 2025, 15:33
Official
Dear Sipho Mtungwa
Thank you for reaching out and highlighting the challenges you have been experiencing with your address change request. We understand how frustrating it is to be without service for this long, especially after submitting the required form a week ago. The lack of progress and communication you described does not reflect the level of service we aim to provide.
Please be advised that we are escalating your request immediately to the relevant department to ensure that your address change and service activation at your new location are prioritised. Our team will also review the downtime you have experienced and the concerns raised regarding your interactions with the call centre.
We appreciate your patience while we work to resolve this matter and will provide you with an update as soon as feedback is received.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and highlighting the challenges you have been experiencing with your address change request. We understand how frustrating it is to be without service for this long, especially after submitting the required form a week ago. The lack of progress and communication you described does not reflect the level of service we aim to provide.
Please be advised that we are escalating your request immediately to the relevant department to ensure that your address change and service activation at your new location are prioritised. Our team will also review the downtime you have experienced and the concerns raised regarding your interactions with the call centre.
We appreciate your patience while we work to resolve this matter and will provide you with an update as soon as feedback is received.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations