Activation of a New Line

Metrofibre,

I need someone from Metrofibre to address my issue as urgently as possible. I'm running out of patience.

I have recently purchased a property in sunninghill and Metrofibre is the only service provider for most of the ISP in my surroundings. I moved into my property on the 31st of Jan 2019.

The problem is: 1. When I app**** for a Fibre connection on the 1st of Feb'19 with one of the ISP of my choice, they couldn't fulfill my request because, according to Metrofibre "There is another client active in my property and there is no cancellation on their system"

2. My ISP has put in several request to Metrofibre and everytime the request was rejected. ( I have email proofs, if needed by Metrofibre I can provide)

3. My previous owner had cancelled his fibre line/connection with his ISP by providing a notice on the 1st of Jan 2019 (a month notice) ( I have email proofs, if needed by Metrofibre I can provide)

I'm so frustrated at this stage, I don't know what else to do than to complain here in HelloPeter. I would really appreciate if someone from Metrofibre can get in touch with me and assist in cancelling the line of a client who is not active and don't live in my property anymore. I need the line to be activated ASAP as I'm the owner and I have all the documents and proofs that the line was cancelled on time.

With Regrets, Kamal