Activation Complain

"I'm Extremely disappointed with the installation and activation process of my Metro Fiber connection. The installation team came to my location 6 days ago and promised that my router would be activated within 24 hours. However, it's been 6 days and I'm still waiting for my connection to be activated.

Every time I call the customer service number, I'm promised a 24-hour resolution again, but nothing happens. To make matters worse, my calls are constantly being transferred to different agents, and I'm often put on hold for 15 minutes or more.

This lack of communication, transparency, and follow-through is unacceptable. I expect a higher level of service from Metro Fiber, especially considering the premium prices I'm paying for my connection.

I urge Metro Fiber to take immediate action to resolve this issue and activate my connection as soon as possible. I also hope that the company will take steps to improve its customer service and communication processes to prevent similar experiences for other customers in the future."