HP
Hloni P
1 reviews | Active since Oct 2012
26 Jul 2022, 10:30
Act of sabotage
The contract I signed with Metrofibre is that I will pay my premium on the 25th of every month. On the 22nd July, Metrofibre sends me an email saying my account is in arrears and will be suspended. While waiting for my debit order to go through on the 25th July, they suspended my service instead, at 17:00 just as they close their contact centre. A deliberate act to inconvenience me. i went on to pay since they didn't debit, sent a proof of payment, but still no reinstatement of my service.
If Metrofibre wants me out of their network, they must say so and cancel my service. I will gladly move to another provider. I will never beg for a service I pay R760 for every month.
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Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
26 Jul 2022, 10:37Dear Hloni
We appreciate you alerting us to this problem and giving us a rating for our services.
Please be aware that we are looking into the matter, and a representative will be in touch to provide feedback.
Kind Regards,
MetroFibre
We appreciate you alerting us to this problem and giving us a rating for our services.
Please be aware that we are looking into the matter, and a representative will be in touch to provide feedback.
Kind Regards,
MetroFibre
MetroFibre Networx's reply26 Jul 2022, 10:37
Official
Dear Hloni
We appreciate you alerting us to this problem and giving us a rating for our services.
Please be aware that we are looking into the matter, and a representative will be in touch to provide feedback.
Kind Regards,
MetroFibre
We appreciate you alerting us to this problem and giving us a rating for our services.
Please be aware that we are looking into the matter, and a representative will be in touch to provide feedback.
Kind Regards,
MetroFibre
HP
Hloni P's updateReviewer Update
26 Jul 2022, 10:45Legally, I have every reason to cancel my contract without your penalty because of your breach of the terms of our contract
HP
Hloni P's update26 Jul 2022, 10:45
Reviewer Update
Legally, I have every reason to cancel my contract without your penalty because of your breach of the terms of our contract
MetroFibre Networx's replyOfficial
27 Jul 2022, 14:33Dear Hloni
Thank you for taking our call and for your patience and understanding.
we are glad that your services were re-instated and you are now up and running.
Kind Regards,
MetroFibre
Thank you for taking our call and for your patience and understanding.
we are glad that your services were re-instated and you are now up and running.
Kind Regards,
MetroFibre
MetroFibre Networx's reply27 Jul 2022, 14:33
Official
Dear Hloni
Thank you for taking our call and for your patience and understanding.
we are glad that your services were re-instated and you are now up and running.
Kind Regards,
MetroFibre
Thank you for taking our call and for your patience and understanding.
we are glad that your services were re-instated and you are now up and running.
Kind Regards,
MetroFibre
HP
Hloni P's updateReviewer Update
06 Aug 2022, 08:40Well, well, well. Just last week I complained about MetroFibre, now I got another email threatening about suspending me, telling me that my debit order has been removed (which they have failed to debit) and my services will be suspended in 48 hours. I have sent another debit order form.
Metrofibre, again I say that if you don't want me in your network, just cancel my services and release me without this draconian penalty you impose. There's a lot of other fibre providers out there.
Metrofibre, again I say that if you don't want me in your network, just cancel my services and release me without this draconian penalty you impose. There's a lot of other fibre providers out there.
HP
Hloni P's update06 Aug 2022, 08:40
Reviewer Update
Well, well, well. Just last week I complained about MetroFibre, now I got another email threatening about suspending me, telling me that my debit order has been removed (which they have failed to debit) and my services will be suspended in 48 hours. I have sent another debit order form.
Metrofibre, again I say that if you don't want me in your network, just cancel my services and release me without this draconian penalty you impose. There's a lot of other fibre providers out there.
Metrofibre, again I say that if you don't want me in your network, just cancel my services and release me without this draconian penalty you impose. There's a lot of other fibre providers out there.