rH
roelien H
1 reviews | Active since Jan 2014
04 Apr 2024, 18:21
Accounts is Terrible
Good day.I am now really fed up with the accounts department of metrofibre , I do not know how to get this resolved since January I have been struggling to get ny bank details changed then when I phoned you guys the lady said that my Bank details has been changee and they will Debit from March , they never debited my account I had to do an EFT , now we in April still no Debit order done , No one replies to my email , no one calls me to even check up , and this that you debit on the 6th when I specify the 1st also does not work for me.Please can someone just get this sorted I cannot carry on struggling like this with accounts , fibre is great and accounts is extremelly poor.
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Replies (2)rH
roelien H's updateReviewer Update
15 Apr 2024, 11:14Good day
I am more frustrated than ever before , as abovr you promise you will sort it out now as to date no one has been in touch and this morning counting I received 7 emails I am behind , I refuse to make any further EFT from my side until my Debit order has been sorted you can gladly Debit ny account but I will not do an EFT as the more I do it the less you will resolve this matter.The main reason of my irritation is you sent me a response you will sort then I get notification you will switch me off in 48 hours yet still nothin done from your side.I do not appreciate your lack of service in this matter and that again I have to pay for something ai have requested done in months yet no one cares so I should care , you will debit my account I will not EFT and if my fibre get switched off due to your lack of service this will not be left on my side.I suggest you sort this internally and communicate with me how this will be resolved TODAY!!!!I am fed up and I do not have time to keep chasing after you like you I also have a job !!!
I am more frustrated than ever before , as abovr you promise you will sort it out now as to date no one has been in touch and this morning counting I received 7 emails I am behind , I refuse to make any further EFT from my side until my Debit order has been sorted you can gladly Debit ny account but I will not do an EFT as the more I do it the less you will resolve this matter.The main reason of my irritation is you sent me a response you will sort then I get notification you will switch me off in 48 hours yet still nothin done from your side.I do not appreciate your lack of service in this matter and that again I have to pay for something ai have requested done in months yet no one cares so I should care , you will debit my account I will not EFT and if my fibre get switched off due to your lack of service this will not be left on my side.I suggest you sort this internally and communicate with me how this will be resolved TODAY!!!!I am fed up and I do not have time to keep chasing after you like you I also have a job !!!
rH
roelien H's update15 Apr 2024, 11:14
Reviewer Update
Good day
I am more frustrated than ever before , as abovr you promise you will sort it out now as to date no one has been in touch and this morning counting I received 7 emails I am behind , I refuse to make any further EFT from my side until my Debit order has been sorted you can gladly Debit ny account but I will not do an EFT as the more I do it the less you will resolve this matter.The main reason of my irritation is you sent me a response you will sort then I get notification you will switch me off in 48 hours yet still nothin done from your side.I do not appreciate your lack of service in this matter and that again I have to pay for something ai have requested done in months yet no one cares so I should care , you will debit my account I will not EFT and if my fibre get switched off due to your lack of service this will not be left on my side.I suggest you sort this internally and communicate with me how this will be resolved TODAY!!!!I am fed up and I do not have time to keep chasing after you like you I also have a job !!!
I am more frustrated than ever before , as abovr you promise you will sort it out now as to date no one has been in touch and this morning counting I received 7 emails I am behind , I refuse to make any further EFT from my side until my Debit order has been sorted you can gladly Debit ny account but I will not do an EFT as the more I do it the less you will resolve this matter.The main reason of my irritation is you sent me a response you will sort then I get notification you will switch me off in 48 hours yet still nothin done from your side.I do not appreciate your lack of service in this matter and that again I have to pay for something ai have requested done in months yet no one cares so I should care , you will debit my account I will not EFT and if my fibre get switched off due to your lack of service this will not be left on my side.I suggest you sort this internally and communicate with me how this will be resolved TODAY!!!!I am fed up and I do not have time to keep chasing after you like you I also have a job !!!
rH
roelien H's updateReviewer Update
07 May 2024, 08:40Good day
So after numerous calls and numerous emails sent to me your company has once again failed to do as promised , still on the 7th no debit order has gone off , no replies to my emails , no calls to me and then you will be sending me numerous emails stating I am in arrears yet you are not honoring the promises you have made to me on email that my account details has been changed and you will debit end April yet nothing has been done once again , seems this is the only platform you bother to respond as nothing else gets your attention. I am really getting frustrated now with the lack of service , the incompetence of just a Debit order to be done , really cannot see why this is such a struggle for your company.
So after numerous calls and numerous emails sent to me your company has once again failed to do as promised , still on the 7th no debit order has gone off , no replies to my emails , no calls to me and then you will be sending me numerous emails stating I am in arrears yet you are not honoring the promises you have made to me on email that my account details has been changed and you will debit end April yet nothing has been done once again , seems this is the only platform you bother to respond as nothing else gets your attention. I am really getting frustrated now with the lack of service , the incompetence of just a Debit order to be done , really cannot see why this is such a struggle for your company.
rH
roelien H's update07 May 2024, 08:40
Reviewer Update
Good day
So after numerous calls and numerous emails sent to me your company has once again failed to do as promised , still on the 7th no debit order has gone off , no replies to my emails , no calls to me and then you will be sending me numerous emails stating I am in arrears yet you are not honoring the promises you have made to me on email that my account details has been changed and you will debit end April yet nothing has been done once again , seems this is the only platform you bother to respond as nothing else gets your attention. I am really getting frustrated now with the lack of service , the incompetence of just a Debit order to be done , really cannot see why this is such a struggle for your company.
So after numerous calls and numerous emails sent to me your company has once again failed to do as promised , still on the 7th no debit order has gone off , no replies to my emails , no calls to me and then you will be sending me numerous emails stating I am in arrears yet you are not honoring the promises you have made to me on email that my account details has been changed and you will debit end April yet nothing has been done once again , seems this is the only platform you bother to respond as nothing else gets your attention. I am really getting frustrated now with the lack of service , the incompetence of just a Debit order to be done , really cannot see why this is such a struggle for your company.