AS
Anita S
1 reviews | Active since May 2023
28 Jul 2023, 09:35
Accounts department does not exist
The call centre agents try their best but the accounts department is nonexistent. I have not been able to get through to accounts. The call centre agents assure me that someone in accounts will contact me but that never happens. Pathetic
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Replies (2)
MetroFibre Networx's replyOfficial
28 Jul 2023, 10:12Good day, Anita,
We trust you are well.
Please accept our apologies for the frustration caused.
Kindly note that we have raised the matter with our finance department to assist with an urgent resolution.
Please be advised that the relevant department will be in contact to provide feedback as soon as possible.
We thank you for your patience.
Kind regards,
Nthabi
We trust you are well.
Please accept our apologies for the frustration caused.
Kindly note that we have raised the matter with our finance department to assist with an urgent resolution.
Please be advised that the relevant department will be in contact to provide feedback as soon as possible.
We thank you for your patience.
Kind regards,
Nthabi
MetroFibre Networx's reply28 Jul 2023, 10:12
Official
Good day, Anita,
We trust you are well.
Please accept our apologies for the frustration caused.
Kindly note that we have raised the matter with our finance department to assist with an urgent resolution.
Please be advised that the relevant department will be in contact to provide feedback as soon as possible.
We thank you for your patience.
Kind regards,
Nthabi
We trust you are well.
Please accept our apologies for the frustration caused.
Kindly note that we have raised the matter with our finance department to assist with an urgent resolution.
Please be advised that the relevant department will be in contact to provide feedback as soon as possible.
We thank you for your patience.
Kind regards,
Nthabi
AS
Anita S's updateReviewer Update
28 Jul 2023, 11:21This is the 7th time on separate occasions that someone assures me that the relevant department will get back to me to resolve the issue. I highly doubt that anyone will contact us. 2 days without internet now.
AS
Anita S's update28 Jul 2023, 11:21
Reviewer Update
This is the 7th time on separate occasions that someone assures me that the relevant department will get back to me to resolve the issue. I highly doubt that anyone will contact us. 2 days without internet now.