TK
Theresa K
1 reviews | Active since Jun 2025
30 Jun 2025, 11:43
Accounts department could be a costly problem.
I am still awaiting someone in accounts to resolve unexplained issues on my account for almost a year now. I have eventually decided to pay the amount THEY claim is outstanding as the service itself is good. And so the problems continue from the accounts department after being assigned a new account...Not impressed... I don't know what else to do. Being polite and civilised is certainly not getting me anywhere.
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MetroFibre Networx's replyOfficial
30 Jun 2025, 12:04Dear Theresa,
Thank you for reaching out and for bringing your billing concerns to our attention.
We understand your frustration and sincerely appreciate your continued patience despite the difficulties you've experienced. Please be assured that your concerns have now been escalated to the relevant management team for urgent investigation and resolution.
We are committed to ensuring this matter is addressed promptly and will keep you updated on the progress.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your billing concerns to our attention.
We understand your frustration and sincerely appreciate your continued patience despite the difficulties you've experienced. Please be assured that your concerns have now been escalated to the relevant management team for urgent investigation and resolution.
We are committed to ensuring this matter is addressed promptly and will keep you updated on the progress.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply30 Jun 2025, 12:04
Official
Dear Theresa,
Thank you for reaching out and for bringing your billing concerns to our attention.
We understand your frustration and sincerely appreciate your continued patience despite the difficulties you've experienced. Please be assured that your concerns have now been escalated to the relevant management team for urgent investigation and resolution.
We are committed to ensuring this matter is addressed promptly and will keep you updated on the progress.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your billing concerns to our attention.
We understand your frustration and sincerely appreciate your continued patience despite the difficulties you've experienced. Please be assured that your concerns have now been escalated to the relevant management team for urgent investigation and resolution.
We are committed to ensuring this matter is addressed promptly and will keep you updated on the progress.
Best regards,
Marilize
MetroFibre Complaints & Escalations