SG
Siphesihle G
1 reviews | Active since Jan 2026
06 Jan 2026, 08:33
Account suspended
Your account gets suspended with no warning, the last time it happened no one had an explanation as to why that happened. This time, I paid my account manually via EFT and sent in my proof of payment. I have yet to receive a response from metro fibre. I call no one answers, I send emails no response, logging a ticket on their app makes no difference.
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Replies (2)SG
Siphesihle G's updateReviewer Update
06 Jan 2026, 10:45I have been calling since 8am and no one responds. I have sent numerous emails and dms , no one responds. RECONNECT ME PLEASE!!!! - SIP2305. AND why does it reflect a higher amount on your pay link???
SG
Siphesihle G's update06 Jan 2026, 10:45
Reviewer Update
I have been calling since 8am and no one responds. I have sent numerous emails and dms , no one responds. RECONNECT ME PLEASE!!!! - SIP2305. AND why does it reflect a higher amount on your pay link???
MetroFibre Networx's replyOfficial
06 Jan 2026, 14:47Dear Siphesihle
Thank you for bringing this matter to our attention.
We would like to confirm that our Finance department has unsuspended your service, and your connection should now be restored. We sincerely apologise for the inconvenience caused by the suspension and for the lack of feedback you experienced while trying to get assistance.
In addition, we have requested the Finance team to investigate and provide clarity regarding the differences in the amounts reflected on your account, including your manual EFT payment. They will be in contact with you directly to provide feedback once their investigation has been concluded.
We acknowledge your frustration with the communication challenges encountered and appreciate your patience while we work to ensure this matter is fully resolved and prevented from recurring.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention.
We would like to confirm that our Finance department has unsuspended your service, and your connection should now be restored. We sincerely apologise for the inconvenience caused by the suspension and for the lack of feedback you experienced while trying to get assistance.
In addition, we have requested the Finance team to investigate and provide clarity regarding the differences in the amounts reflected on your account, including your manual EFT payment. They will be in contact with you directly to provide feedback once their investigation has been concluded.
We acknowledge your frustration with the communication challenges encountered and appreciate your patience while we work to ensure this matter is fully resolved and prevented from recurring.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply06 Jan 2026, 14:47
Official
Dear Siphesihle
Thank you for bringing this matter to our attention.
We would like to confirm that our Finance department has unsuspended your service, and your connection should now be restored. We sincerely apologise for the inconvenience caused by the suspension and for the lack of feedback you experienced while trying to get assistance.
In addition, we have requested the Finance team to investigate and provide clarity regarding the differences in the amounts reflected on your account, including your manual EFT payment. They will be in contact with you directly to provide feedback once their investigation has been concluded.
We acknowledge your frustration with the communication challenges encountered and appreciate your patience while we work to ensure this matter is fully resolved and prevented from recurring.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention.
We would like to confirm that our Finance department has unsuspended your service, and your connection should now be restored. We sincerely apologise for the inconvenience caused by the suspension and for the lack of feedback you experienced while trying to get assistance.
In addition, we have requested the Finance team to investigate and provide clarity regarding the differences in the amounts reflected on your account, including your manual EFT payment. They will be in contact with you directly to provide feedback once their investigation has been concluded.
We acknowledge your frustration with the communication challenges encountered and appreciate your patience while we work to ensure this matter is fully resolved and prevented from recurring.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations