RO
Rejoice O
1 reviews | Active since Nov 2019
31 Aug 2025, 17:15
Account paid up but suspended for unknown arrears
I’m so disappointed in MetroFibre current service, being told that I’m in arrears but when I ask which month exactly as I’ve paid all my month’s diligently I get a run- around on how the finance department will get back to me. Some agents are very professional and tries to assist while others will just respond that account was suspended due to arrears, what arrears exactly they can’t provide an answer . It’s a weekend, the due date for payment has not even yet passed, last payment was made on the 28th Aug nonetheless account was suspended on the 31/08/25, how is this even possible?
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MetroFibre Networx's replyOfficial
31 Aug 2025, 17:18Dear Rejoice Odita
Thank you for reaching out and highlighting this matter.
We completely understand how frustrating it must be to have your service suspended despite your account reflecting consistent payments. Your concerns regarding the lack of clarity around the alleged arrears and the timing of the suspension are absolutely valid.
Please be assured that we are prioritizing this matter and have escalated it to our Finance and Technical teams for immediate investigation. Our goal is to resolve this as quickly as possible and provide you with a clear and accurate breakdown of your account status.
We appreciate your diligence in keeping your account up to date, and we are committed to ensuring that you receive the level of transparency and service you expect.
A representative will be in touch shortly with further feedback. We thank you for your patience as we work to resolve this with urgency.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply31 Aug 2025, 17:18
Official
Dear Rejoice Odita
Thank you for reaching out and highlighting this matter.
We completely understand how frustrating it must be to have your service suspended despite your account reflecting consistent payments. Your concerns regarding the lack of clarity around the alleged arrears and the timing of the suspension are absolutely valid.
Please be assured that we are prioritizing this matter and have escalated it to our Finance and Technical teams for immediate investigation. Our goal is to resolve this as quickly as possible and provide you with a clear and accurate breakdown of your account status.
We appreciate your diligence in keeping your account up to date, and we are committed to ensuring that you receive the level of transparency and service you expect.
A representative will be in touch shortly with further feedback. We thank you for your patience as we work to resolve this with urgency.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations