MT
Mario T
1 reviews | Active since Jan 2026
29 May 2026, 12:46
*** Sales is great at signing folks up, there is no internal communication between departments
*** Sales is great at signing folks up, there is no internal communication between departments. I have sent a cancelation request (for prepaid account) on the 17th march and received confirmation on cancelation on the 18th of march(i have all emails as support). The first week of April I was spammed with "overdue" messages. After that i have been receiving multiple messages (i have them saved) about "final reminder" or "overdue" from Hans collections. Since: i have telephonically contacted them on more than one occasion, i have now done my part, I will no longer be accepting their messages or calls, until they can email me, stating the account has been closed.
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MetroFibre Networx's replyOfficial
29 May 2026, 14:43Dear Mario
Thank you for bringing this matter to our attention.
We understand your frustration regarding the continued overdue and collection messages after your cancellation request was submitted on 17 March and confirmed on 18 March. We appreciate that you have already made several attempts to resolve this telephonically and have retained the supporting email correspondence.
We sincerely regret the inconvenience and mixed communication you have experienced between departments. Your concerns have been noted, and we are escalating the matter for urgent review to ensure the account status is corrected accordingly.
Please allow us the opportunity to investigate this further and provide you with written confirmation once the account has been fully closed and any outstanding notifications have been resolved.
Thank you for your patience and for making us aware of the issue.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply29 May 2026, 14:43
Official
Dear Mario
Thank you for bringing this matter to our attention.
We understand your frustration regarding the continued overdue and collection messages after your cancellation request was submitted on 17 March and confirmed on 18 March. We appreciate that you have already made several attempts to resolve this telephonically and have retained the supporting email correspondence.
We sincerely regret the inconvenience and mixed communication you have experienced between departments. Your concerns have been noted, and we are escalating the matter for urgent review to ensure the account status is corrected accordingly.
Please allow us the opportunity to investigate this further and provide you with written confirmation once the account has been fully closed and any outstanding notifications have been resolved.
Thank you for your patience and for making us aware of the issue.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations