1 reviews | Active since Feb 2020
ACCOUNT
WORST SERVICE EVER!!! FOR MORE THAN 3 MONTHS THEY STRUGGLE TO GET MY POP... FOR 3 MONTHS I HAVE BEEN HARRASED WITH SMS' AND EMAILS REGARDING MY SERVICE THAT WILL BE SUSPENDED. ONE DAY I SENT ONE PROOF OF PAYMENT 20 (TWENTY) TIMES BEFORE THEY STOPPED. I HAVE BEEN PHONING ON ALMOST A DAILY BASIS TO THESE PEOPLE AND THIS IS JUST NOT SORTED. TODAY A PERSON TELLS YOU THEY HAVE RECEIVED THE PROOF OF PAYMENT, THE NEXT DAY MY FIBRE IS BEING DISCONNECTED. I HAVE A FULL TIME JOB AT METROFIBRE , AS I HAVE TO SPEND NUMEROUS HOURS ON THE PHONE WITH THEM AND STILL NOTHING IS SORTED... I HAVE ASKED MORE THAN 10 TIMES TO SPEAK TO A MANAGER OR SUPERVISOR, WITHOUT ANY SUCCESS, THE PHONE IS CUT OFF EVERY TIME!!! THE CHANCE OF YOU GETTING HOLD OF ANYONE IN A SUPERVISOR OR MANAGER POSITION IS ABSOLUTELY 0....... I FEEL HOPELESS AS THERE IS NO ONE THAT CAN ASSIST ME.. DO I AS A PAYING CLIENT REALLY HAVE TO GO THROUGH THIS TO USE THEIR SERVICES????!!! PATHETIC !!! NO ONE WANTS TO ASSIST YOU. OBVIOUSLY THE PERSONS WORKING IN THE ACCOUNTS DEPARTMENT HAS GOT ABSOLUTELY ZERO EXPERIENCE OR NOTHING BETWEEN THE EARS!!!!
Thank you for reaching out to us, and I sincerely apologize for the distress and frustration caused by this ongoing billing issue. We understand that this experience has been incredibly inconvenient, and we’re committed to resolving this matter for you as a priority.
Your query has been urgently escalated to our Finance Department, where a dedicated team member will work to address the proof of payment issue and prevent any further disruptions to your service. We are also ensuring that appropriate actions are taken to prevent any recurrence of this situation.
We recognize that the communication gaps and repeated requests have been very frustrating, and we apologize for any lapses in service and assistance from our side. Our team will work to address and resolve this immediately, and we will provide you with an update on your account status as soon as possible.
Thank you for your patience, and for allowing us the chance to rectify this. We are here to support you, and please know that your concerns have been heard and escalated with urgency.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us, and I sincerely apologize for the distress and frustration caused by this ongoing billing issue. We understand that this experience has been incredibly inconvenient, and we’re committed to resolving this matter for you as a priority.
Your query has been urgently escalated to our Finance Department, where a dedicated team member will work to address the proof of payment issue and prevent any further disruptions to your service. We are also ensuring that appropriate actions are taken to prevent any recurrence of this situation.
We recognize that the communication gaps and repeated requests have been very frustrating, and we apologize for any lapses in service and assistance from our side. Our team will work to address and resolve this immediately, and we will provide you with an update on your account status as soon as possible.
Thank you for your patience, and for allowing us the chance to rectify this. We are here to support you, and please know that your concerns have been heard and escalated with urgency.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations