1 reviews | Active since Jul 2015
Abysmal Service and Non-Existent Support -
Abysmal Service and Non-Existent Support - I am writing this review out of sheer frustration and disappointment. [claims to be the best, but my experience has been the absolute worst.
My internet service dropped completely on October 6, 2025, at 15:55, and has been cutting in and out ever since. As someone who relies on a stable connection for work, this is unacceptable.
The real nightmare began when I tried to get help. I spent THREE HOURS on hold, waiting to speak to a human being. When I was finally about to get through, my phone credit ran out and the call dropped. Did they call me back? Of course not. Their system clearly doesn't care if a customer is left stranded.
So, I bought more credit and tried again. Another TWO HOURS of my life wasted, listening to hold music. No answer. I've left messages and heard nothing back. It is impossible to get any support from this company.
Your service is unreliable and your customer support is a complete joke. For a company that so many people vouched for, this has been a catastrophic failure. I am beyond disappointed; I feel completely cheated and ignored.
Do not make the same mistake I did. If you need an internet provider you can actually rely on, look elsewhere.
Thank you for reaching out and for bringing your experience to our attention. We truly appreciate the time you’ve taken to share these details with us.
We understand how important a stable connection and responsive support are—especially when you rely on your service for work. Your feedback is invaluable in helping us identify where improvements are needed, and it has been escalated to our internal teams for urgent review and investigation.
We are currently working to assess the cause of the instability on your line and to address the communication delays you experienced when attempting to reach our support team. Our goal is to ensure that your service is restored to full reliability and that your future interactions with MetroFibre reflect the quality of service you expect and deserve.
Thank you for your patience and cooperation as we work to investigate and resolve your concerns.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your experience to our attention. We truly appreciate the time you’ve taken to share these details with us.
We understand how important a stable connection and responsive support are—especially when you rely on your service for work. Your feedback is invaluable in helping us identify where improvements are needed, and it has been escalated to our internal teams for urgent review and investigation.
We are currently working to assess the cause of the instability on your line and to address the communication delays you experienced when attempting to reach our support team. Our goal is to ensure that your service is restored to full reliability and that your future interactions with MetroFibre reflect the quality of service you expect and deserve.
Thank you for your patience and cooperation as we work to investigate and resolve your concerns.
Best regards,
Marilize
MetroFibre Complaints & Escalations