TM
Tshepo M
1 reviews | Active since Mar 2014
22 Jun 2025, 13:08
Absolutely Unacceptable Service!
Absolutely unacceptable service. My home fibre connection stopped working on Friday 20 June and I immediately logged a support ticket. It is now Sunday 22 June and I am still completely without internet. There has been no update, no technician, and no resolution in sight. I have received nothing but vague responses and the constant runaround. For a service I am paying for, this level of support is beyond disappointing and borders on negligence. Being left without internet for days with no clear communication or urgency is simply inexcusable.
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MetroFibre Networx's replyOfficial
22 Jun 2025, 16:13Dear Tshepo
Thank you for bringing this to our attention.
We understand your frustration regarding the delay in restoring your service. Please be advised that your query is currently with our contractor team, and they have been informed of the urgency. They will be in contact with you as soon as possible to resolve the matter.
We are closely monitoring the progress and will ensure that you are kept updated.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this to our attention.
We understand your frustration regarding the delay in restoring your service. Please be advised that your query is currently with our contractor team, and they have been informed of the urgency. They will be in contact with you as soon as possible to resolve the matter.
We are closely monitoring the progress and will ensure that you are kept updated.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply22 Jun 2025, 16:13
Official
Dear Tshepo
Thank you for bringing this to our attention.
We understand your frustration regarding the delay in restoring your service. Please be advised that your query is currently with our contractor team, and they have been informed of the urgency. They will be in contact with you as soon as possible to resolve the matter.
We are closely monitoring the progress and will ensure that you are kept updated.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this to our attention.
We understand your frustration regarding the delay in restoring your service. Please be advised that your query is currently with our contractor team, and they have been informed of the urgency. They will be in contact with you as soon as possible to resolve the matter.
We are closely monitoring the progress and will ensure that you are kept updated.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations