Absolutely the Worst Service I’ve Ever Experienced

I am beyond frustrated with this fibre service provider. I have been paying for a service that I’m not even receiving, and the worst part of all is their so-called “customer care” line. That line is completely useless. Every time you call, you sit on hold for over 30 minutes, only for the IVR to eventually say, “Sorry, we cannot take your call.” How is this acceptable for a company that charges customers monthly?

I made my payment on 6 December, sent my proof of payment, and still nothing. First, they claimed they couldn’t allocate my payment — which makes no sense at all. Then I was told my account was suspended. After that, they said it was unsuspended, and now suddenly it’s “totally disabled” and needs to be “reprogrammed.”

I’m currently struggling to even get through to them to sort out this so-called reprogramming, while I’ve been without WiFi for days—WiFi that I have fully paid for.

This experience has been a complete nightmare. The poor communication, the inefficient support, and the lack of urgency from their side is shocking. I honestly wouldn’t recommend this provider to anyone.