Absolutely Terrible ISP - A Nightmare Experience!

I recently had the misfortune of subscribing to MetroFibre, and I cannot stress enough how dreadful my experience has been. From the moment I requested for a (Change Of Address)COA, since the 19th of September 2023 , it has been a never-ending saga of frustration and disappointment today is 4th of October 2023 still no positive response. Here are just a few of the many reasons why MetroFibre deserves nothing but a one-star rating: DISMAL CUSTOMER SERVICE: Some of the customer service at MetroFibre is an absolute joke. When I called for assistance, I was met with unhelpful representatives who seemed more interested in getting me off the phone than solving my problems. The first one said it will take 15 Day to move Router from old address to a new one within same environment which is less than 5 kilos away lol! The second one said the new address has been activated that I must check with my end Lol. The third one even tried to review and did s detailed analysis which she was able to detect that the COA has not be updated , and I have multiple emails confirming that my COA has been activated . LACL OF TECHNICAL SKILLS- They keep allowing non-techy support to pick up calls, these guys have no clue or knowledge of what they are talking about.

NO CENTRALISED PALTFORM – too many emails on different services , its doesn’t make sense , hence the lack of Workflows internally.

The last call I got was from Stu***t Ge*****e , am sure they will find him , he even tried after explaining to him again from scratch what really happened, and he promised to get it sorted , and boom he came back to me saying the Activation team is working on it. That was from 7pm yesterday till this moment that am typing 7:32am , and I am Super sure , they won’t get back to me if I don’t call them. I CANT COUNT THE NUMBER OF TIMES I HAVE CALLED THESE PEOPLE , I EVEN HAD TO SWITCH MY NUMBERS.

It's clear that they have no interest in providing quality support and they are not in sync amongst themselves , infact there is no workflows , that’s me speaking from an active IT background. Am sure they ticketing system is ****, I’ll suggest they get a proper Ticketing system that keeps tracking of every single calls, requests, comments and finally they nee to get their Employees a bit technical.