Absolutely Shocking Service from Metro Fiber Networks

Absolutely Shocking Service from Metro Fiber Networks

I’ve been a loyal, paying customer of Metro Fiber for a long time, never missed a payment — and this is how they treat their customers. On April 30th, I received an email saying my promotional package was ending and I’d be downgraded to a slower speed at a higher price. I never signed up for a promotional package in the first place.

Since then, I’ve been stuck in a loop trying to resolve this. Every time I call, I’m told the issue has been "forwarded" or the ticket is simply closed with no action taken. I’ve asked to speak to management — held on for 25 minutes with no response. It’s been nearly three weeks now with zero resolution. Even one of their own support staff admitted there’s no indication my line was ever part of a promotion.

The service is utterly ***********, the support system is broken, and nobody seems to care. Avoid Metro Fiber Networks if you value reliable service and actual customer support.