Absolutely shocking migration of Infrastructure.

MetroFibre has acquired some of the infrastructure from LinkAfrica (our previous Infrastructure provider). They have started the migration in our residential area 2.5 days ago and our ONT was swapped out to a MetroFibre ONT. We have had absolutely no service since then and we get chased from pillar to post between MetroFibre, and our poor Internet Service Provider (ISP), who is caught in the middle. MetroFibre expects the end customer (that's us) to log tickets with their ISP, who in turn must log one with MetroFibre. We are expected to get circuit numbers, write emails to their Activations email address and make dozens of phone calls to try and get service - all to no avail. NOW, they tell us that there is line degradation and a new ticket has to be logged for a technician to make a call. In the meantime, still no broadband service, huge negative impact on two people working from home and apparent inability to resolve by MetroFibre - and still no broadband connectivity whatsoever. We didn't ask to switch to MetroFibre, it was forced on us. Thank goodness my ISP has much better customer service, but even they can't fix the infrastructure providers problems. Can I rate them as minus 5 stars?