NZ
Nompumelelo Z
1 reviews | Active since May 2025
01 May 2025, 11:18
Absolutely ridiculous
If you value peace and efficiency, STAY AWAY FROM METROFIBRE!!!!!!!!!!! You’ll wake up on a public holiday to no service , call the 24/7 365 customer support line and hold for 2 hours to get a call back and be told your contract has been cancelled yet they were able to debit your account 4 days prior with no issue!! And because it’s a public holiday the finance department is not available. Therefore you’ll spend the entire day with no service! Absolutely ridiculous! An absolute mess!!!!!! I hate it so much! How is it possible that I as a customer need to give 30 days notice to cancel my contract yet they don’t!! Also on what basis was this contract cancelled? As agreed with who??
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
01 May 2025, 17:53Dear Nompumelelo
Please be assured that your query has been escalated as a matter of urgency, and we have formally requested our Finance team to prioritise the investigation and resolution. We are actively working to clarify the reason for the unexpected service cancellation and to ensure that your concerns regarding account debits are fully addressed.
We truly value your feedback and your patience while we resolve this matter. A member of our team will be in touch with you directly with further updates.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Please be assured that your query has been escalated as a matter of urgency, and we have formally requested our Finance team to prioritise the investigation and resolution. We are actively working to clarify the reason for the unexpected service cancellation and to ensure that your concerns regarding account debits are fully addressed.
We truly value your feedback and your patience while we resolve this matter. A member of our team will be in touch with you directly with further updates.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply01 May 2025, 17:53
Official
Dear Nompumelelo
Please be assured that your query has been escalated as a matter of urgency, and we have formally requested our Finance team to prioritise the investigation and resolution. We are actively working to clarify the reason for the unexpected service cancellation and to ensure that your concerns regarding account debits are fully addressed.
We truly value your feedback and your patience while we resolve this matter. A member of our team will be in touch with you directly with further updates.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Please be assured that your query has been escalated as a matter of urgency, and we have formally requested our Finance team to prioritise the investigation and resolution. We are actively working to clarify the reason for the unexpected service cancellation and to ensure that your concerns regarding account debits are fully addressed.
We truly value your feedback and your patience while we resolve this matter. A member of our team will be in touch with you directly with further updates.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
NZ
Nompumelelo Z's updateReviewer Update
02 May 2025, 08:30Siboniso its 08:27 on a Friday morning that I should be working but I’m on the line with your consultants who know nothing about my case because for some odd reason your system doesn’t allow line notes for them to refer to in regard to customer just in case they call back and find someone else.
Yesterday I was told to deal with finance about this matter , today I’m told to EMAIL cancellation as they don’t take calls! Judging by the 1 hour gap in response on your email WhatsApp line we both know what kind of day I’m an about to have! Again I reiterate AN ABSOLUTE MESS!!!!!!!!!!!
Yesterday I was told to deal with finance about this matter , today I’m told to EMAIL cancellation as they don’t take calls! Judging by the 1 hour gap in response on your email WhatsApp line we both know what kind of day I’m an about to have! Again I reiterate AN ABSOLUTE MESS!!!!!!!!!!!
NZ
Nompumelelo Z's update02 May 2025, 08:30
Reviewer Update
Siboniso its 08:27 on a Friday morning that I should be working but I’m on the line with your consultants who know nothing about my case because for some odd reason your system doesn’t allow line notes for them to refer to in regard to customer just in case they call back and find someone else.
Yesterday I was told to deal with finance about this matter , today I’m told to EMAIL cancellation as they don’t take calls! Judging by the 1 hour gap in response on your email WhatsApp line we both know what kind of day I’m an about to have! Again I reiterate AN ABSOLUTE MESS!!!!!!!!!!!
Yesterday I was told to deal with finance about this matter , today I’m told to EMAIL cancellation as they don’t take calls! Judging by the 1 hour gap in response on your email WhatsApp line we both know what kind of day I’m an about to have! Again I reiterate AN ABSOLUTE MESS!!!!!!!!!!!
MetroFibre Networx's replyOfficial
15 May 2025, 16:53We understand how disruptive this situation is, especially when you're trying to work. The lack of continuity in handling your case and the delays in support have clearly caused unnecessary stress.
Your feedback is valid, and we’re actively addressing the internal gaps you’ve highlighted. The matter has been escalated for urgent follow-up, and we’ll be in touch with a resolution.
Your feedback is valid, and we’re actively addressing the internal gaps you’ve highlighted. The matter has been escalated for urgent follow-up, and we’ll be in touch with a resolution.
MetroFibre Networx's reply15 May 2025, 16:53
Official
We understand how disruptive this situation is, especially when you're trying to work. The lack of continuity in handling your case and the delays in support have clearly caused unnecessary stress.
Your feedback is valid, and we’re actively addressing the internal gaps you’ve highlighted. The matter has been escalated for urgent follow-up, and we’ll be in touch with a resolution.
Your feedback is valid, and we’re actively addressing the internal gaps you’ve highlighted. The matter has been escalated for urgent follow-up, and we’ll be in touch with a resolution.