Absolutely pathetic service from Metrofibre – costing me my income!

I am absolutely disgusted with the pathetic service I’ve received from Metrofibre! I logged a support ticket on 27 April Ticket 714053, and to this day I have received NO feedback, NO update, and certainly NO resolution. I am unable to access both the Metrofibre website and my work company’s website, which means I am now COMPLETELY unable to earn an income – all thanks to Metrofibre’s useless internet service.

I have repeatedly told Metrofibre that the router they installed is most likely the issue, and I have asked numerous times for it to be replaced, but as usual, no one listens and no technician has even bothered to show up.

I left my previous internet provider thinking that going direct to Metrofibre would give me more stable, reliable internet – what a massive mistake! The service is worse than before, and I am now stuck with a provider that clearly does not care about its customers.

This situation is unacceptable. I am losing money by the day, and all I get from Metrofibre is silence. If you value your income, your time, and your sanity.