dvdB
danielle van den Berg
1 reviews | Active since Jul 2017
05 Apr 2024, 16:18
Absolutely horrible.
Absolutely horrible. 1st I struggled for 8 months to have a wrongfully installed router moved. I was promised to be reimbursed for all the months that my internet was not working. 9Still waiting for this to happen). Now I got disconnected for late payment!! Sent proof of payment 04/04/24 today is 05/04/24 16:12 still not connected.
I logged vis email, WhatsApp and online even Facebook no reply from them.
Logged calls then you are on hold on for 45 min and then get disconnected and they don't even return your call.
???????????????????????????????????
This is me still waiting to get reconnected or to receive actual feedback.
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Replies (1)dvdB
danielle van den Berg's updateReviewer Update
05 Apr 2024, 19:03Dear MetroFiber
Thanks for the sincere apology but it doe not help my case or problem.
Escalating to the finance department did not resolve my issue as i mailed them about 20 times today.
We understand the frustration caused by the delay in reconnecting your service despite providing proof of payment. Rest assured, we are actively working to resolve this issue and ensure your service is restored as soon as possible. ( NO YOU DONT BECAUE YOU DO NOT WORK FROM HOME!!!!!)
Please be assured that we are here to assist you every step of the way. If you have any further questions or concerns, please feel free to contact us directly, and we will prioritize your case. (RERIG) (ARE YOU FOR REAL) ( NGEMPELA)
please feel free to contact us directly ( so if I did not contact MetroFiber directly were did i get the ref numbers from (Ticket 229241 , 229684, 229680, 229659, 229639, 229635, 229632 ,229631, 229630, 229625, 229689: Ticket no 229791)
Thank you for bringing this matter to our attention. We value your feedback and remain dedicated to ensuring your satisfaction. ( it only took you 8 months to move a wrongfully installed Router after I laid a complain at ICASA)
sure I have all faith in you to fix my problem!!!!!!!!!!
Sincerely Unhappy MetroFiber Client.
Thanks for the sincere apology but it doe not help my case or problem.
Escalating to the finance department did not resolve my issue as i mailed them about 20 times today.
We understand the frustration caused by the delay in reconnecting your service despite providing proof of payment. Rest assured, we are actively working to resolve this issue and ensure your service is restored as soon as possible. ( NO YOU DONT BECAUE YOU DO NOT WORK FROM HOME!!!!!)
Please be assured that we are here to assist you every step of the way. If you have any further questions or concerns, please feel free to contact us directly, and we will prioritize your case. (RERIG) (ARE YOU FOR REAL) ( NGEMPELA)
please feel free to contact us directly ( so if I did not contact MetroFiber directly were did i get the ref numbers from (Ticket 229241 , 229684, 229680, 229659, 229639, 229635, 229632 ,229631, 229630, 229625, 229689: Ticket no 229791)
Thank you for bringing this matter to our attention. We value your feedback and remain dedicated to ensuring your satisfaction. ( it only took you 8 months to move a wrongfully installed Router after I laid a complain at ICASA)
sure I have all faith in you to fix my problem!!!!!!!!!!
Sincerely Unhappy MetroFiber Client.
dvdB
danielle van den Berg's update05 Apr 2024, 19:03
Reviewer Update
Dear MetroFiber
Thanks for the sincere apology but it doe not help my case or problem.
Escalating to the finance department did not resolve my issue as i mailed them about 20 times today.
We understand the frustration caused by the delay in reconnecting your service despite providing proof of payment. Rest assured, we are actively working to resolve this issue and ensure your service is restored as soon as possible. ( NO YOU DONT BECAUE YOU DO NOT WORK FROM HOME!!!!!)
Please be assured that we are here to assist you every step of the way. If you have any further questions or concerns, please feel free to contact us directly, and we will prioritize your case. (RERIG) (ARE YOU FOR REAL) ( NGEMPELA)
please feel free to contact us directly ( so if I did not contact MetroFiber directly were did i get the ref numbers from (Ticket 229241 , 229684, 229680, 229659, 229639, 229635, 229632 ,229631, 229630, 229625, 229689: Ticket no 229791)
Thank you for bringing this matter to our attention. We value your feedback and remain dedicated to ensuring your satisfaction. ( it only took you 8 months to move a wrongfully installed Router after I laid a complain at ICASA)
sure I have all faith in you to fix my problem!!!!!!!!!!
Sincerely Unhappy MetroFiber Client.
Thanks for the sincere apology but it doe not help my case or problem.
Escalating to the finance department did not resolve my issue as i mailed them about 20 times today.
We understand the frustration caused by the delay in reconnecting your service despite providing proof of payment. Rest assured, we are actively working to resolve this issue and ensure your service is restored as soon as possible. ( NO YOU DONT BECAUE YOU DO NOT WORK FROM HOME!!!!!)
Please be assured that we are here to assist you every step of the way. If you have any further questions or concerns, please feel free to contact us directly, and we will prioritize your case. (RERIG) (ARE YOU FOR REAL) ( NGEMPELA)
please feel free to contact us directly ( so if I did not contact MetroFiber directly were did i get the ref numbers from (Ticket 229241 , 229684, 229680, 229659, 229639, 229635, 229632 ,229631, 229630, 229625, 229689: Ticket no 229791)
Thank you for bringing this matter to our attention. We value your feedback and remain dedicated to ensuring your satisfaction. ( it only took you 8 months to move a wrongfully installed Router after I laid a complain at ICASA)
sure I have all faith in you to fix my problem!!!!!!!!!!
Sincerely Unhappy MetroFiber Client.