Absolutely disgraceful service from MetroFibre.

For weeks, an entire estate of 438 households has been struggling with unending fibre issues, and MetroFibre has done absolutely nothing to resolve the situation. This is not an ISP issue—there are at least 10 different ISPs being used in the estate, and the common denominator in this disaster is MetroFibre’s incompetence.

Despite multiple complaints, MetroFibre has failed to provide any real solutions, leaving hundreds of families without reliable connectivity. Their complete lack of urgency, accountability, and customer service is unacceptable. It’s no wonder they have a shocking 2.9-star rating on HelloPeter—a well-deserved reflection of their consistently abysmal service.

We have now started looking into alternative fibre providers because MetroFibre is simply not capable of delivering the service they claim to provide. If you're considering MetroFibre, do yourself a favor and look elsewhere.

Sort this out, MetroFibre, or expect to lose even more customers.